Poor
769 reviews
headspaceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Headspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
769 approved reviews, newest moderated first
Kimora W.
Posted
A scam company. I should have checked with trustpilot before signing up for a 14 day free trial. They charged me £49.99 immediately😡I contacted them straightaway & they’ve redirected me to Apple, so now waiting to see if Apple will refund me.
Thomas
Posted
I should have looked at the reviews. I will never do business with headspace. It says there is a 14 day trial, but when I asked for my refund the second day after purchasing it, they didn't respond and I've repeatedly sent emails. I was not treated fairly.
Brittney R.
Posted
It's cheesey. I tried to cancel my free trial and thought I took all the necessary steps. However, on the last day I saw I was charged. I canceled it immediately and requested a refund. Their team said they sent me reminders to cancel, which I saw and thought I already had, and refused to refund me. Now I am disputing with my credit card company. I HATE when companies pull this. I've been using calm for years and never had any issues. I'll never use headspace again!!!
Jon
Posted
What a joke of a trust pilot score. Headspace is great
Dhr. H.
Posted
SCAM. Nadat ik mijn abonnement meteen stopzette na de gratis proefperiode krijg ik nu (maanden later) ineens het bericht dat er 57,99 euro (jaarabo) van mijn rekening werd gehaald. Heel fout.
Sam W.
Posted
Around 6 hours before my subscription was due to renew, I selected their Black Friday discount. When I checked my account page, it showed it would renew at half price but when it did renew, I was charged the full time price. When I contacted support, they agreed to refund me the difference within 1-3 working days but did not do so. When I contacted them again, they cancelled my subscription instead! This response was completely inappropriate. Also note that it takes a long time (days) to receive a response to support queries - if they respected their customers, they'd take on more staff to prevent this backlog. They are supposed to be concerned with mental health but caused me undue stress.
Monika
Posted
I was not warned that a renewal was coming. I thought I cancelled my membership. When I saw the charge to my credit card, I contacted them the same day. They took days to respond and said that the refund period had expired and refused to return my money. The renewal was double what I paid for the original membership, and double what people can get the membership for now.
Doug S.
Posted
Their auto renewal is a come-on scam. I tried to cancel on the very day it was auto renewed. Their refusal to refund my inflated renewal shows that their business model relies on this and not on providing customer satisfaction.
