DARLENE D.
Posted
My experience has not been so great but got resolved.
My experience has not been so great. Billing department/CUSTOMER SERVICE is so unavailable and does not return calls when a message is left. My account was evaluated to "HARDSHIP"/EXEMPT, and now recieved a bill. VERY UPSETTING. I was able to reach HCD billing dept and was assured my account was properly taken care of as the timing of billing was the problem only. So I just needed to touch base with billing.
Response from Home Care Delivered· Jun 30, 2026
Hello Darlene, I'm sorry that you have not had an optimal experience with us but I did reach out to our billing department and they advised me they spoke with you last week and everything was corrected so their should be no issues but if you have any questions please give us a call at 800-565-5644 and we would be happy to assist.