Home Care DeliveredReviews of hcd.com

Effortless reorder process and delivery of needed nutritional products.

Let me start by saying I love this company for being so fast at delivering my monthly orders 1-2 days, but I hate that if I ask for a sample of product it can take closer to 2+ weeks to receive the samples. But this company does has its faults, like i have had several order issues lately. Like my last order which I added bladder control pads for females to my 1 pack of medium pull-ups turned into a disaster. There should have been enough bladder control pads for 5 changes a day. The sample code was PC-013 Prevail moderate control long length. First Then I asked to add the correct product when they added the wrong one (PV-811) Prevail Daily Male Gaurds, 4 packs and I am a female. When I called to correct this the woman just responded with a lot of females like those products but that's not what I asked for, is it? I did everything you told me to, I kept the sample product code (PC-013), my Dr told you how many changes I needed per day (5 times a day), I also told you how many changes per day (5 times a day), same amount. They still managed to send me the 4 packs of 14 of (PV-811) Prevail Daily male gaurds (56)and 3 packs of 16 (48) of the (PC-013)Prevail Daily Moderate long length female pads, 1 pack of medium pull-ups ( I asked for those). Then they asked me if I wanted 8 packs of large tab briefs which I already reported no longer needing and asked them to remove them from my profile, and 1 pack of large pull-ups which I no longer can wear because of the size being too big. They could use a lot more communication with in the company. I have used this company for years and I probably will continue to use this company. It's just a miscommunication that I am sure happened but it did waste my insurance benefits for a month and now I have to pay out of pocket for a month for their mess up. With money I don't have!

always friendly and serviceable when I call

FAST SHIPPER! JUST AS ORDERED! THANKS AGAIN!

Always have my order processed and ready when I need it and if something is wrong they always let me know so we can work on it together

The box was delivered by FedEx and left out in the open. Due to heavy rains the box and the contends were completely destroyed. Our house has two(2) PROTECTED entrances but neither was used as the drop off point. I have requested a re-order from Homecare Delivered but this has NOT been confirmed. Dennis Kostis

good service!

Excellent communication and on time delivery!