Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USA· May 27, 2026

Thank you so much for your kind feedback! We’re delighted to hear you found the ordering process easy and enjoyed the variety of products we offer. We also appreciate your patience regarding the delivery timing and your understanding overall. Your feedback helps us continue improving our service, and we’re so glad the experience was still a positive one for you. Thank you again for choosing us — we look forward to serving you again in the future!

Response from Hazelton's Gift Baskets USA· May 27, 2026

We’re very sorry to hear about your experience and understand your disappointment regarding both the delivery timing and the contents of the gift received. We sincerely apologize that the basket did not meet your expectations, particularly regarding the substituted items and upgraded wine selection. While substitutions may occasionally be necessary due to inventory or regional availability, our goal is always to provide items of equal or greater value while maintaining the overall presentation and gifting experience. We understand your frustration that the final delivery did not reflect what you anticipated when placing the order. We also regret that the resolution provided by customer service left you feeling unsupported. Your feedback regarding the substitutions, presentation, and communication experience has been shared internally with our fulfillment and customer service teams for further review. Regarding reviews, we do not intentionally block customers from leaving lower-rated feedback, and we appreciate all customer reviews as they help us identify areas where improvements are needed. Thank you for taking the time to share your experience.

Response from Hazelton's Gift Baskets USA· May 26, 2026

Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration regarding your delivery timeline. We completely understand how disappointing it is to experience an unexpected delay, especially when you are counting on a gift to arrive on time. We always aim to provide accurate processing and shipping windows, and it is clear we fell short of your expectations here. We would love the opportunity to look directly into your tracking history, find out exactly what happened, and make this right for you. Because we take delivery issues very seriously, please reach out to our dedicated support team directly with your order number. We are standing by to investigate this and assist you immediately.

Response from Hazelton's Gift Baskets USA· May 25, 2026

Hi Krista, we’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, especially when sending a birthday gift for your son. We sincerely apologize for the confusion surrounding the delivery timeline and shipping expectations. We understand your concerns regarding the expedited shipping fee and the frustration caused when the estimated delivery date changed after checkout and again during transit updates. We would also like to clarify that expedited shipping timelines are calculated in business days and do not include weekends or holidays. In addition, specialty gift baskets may require processing and preparation time prior to shipment to ensure the items are packaged securely and arrive in the best possible condition. However, we understand your concern that these timelines and expectations may not have been communicated clearly enough during the ordering process. We also regret that the resolution provided by customer service left you feeling unsupported. Your feedback regarding both the shipping experience and communication transparency has been shared with our operations and customer service teams for further review as we continue working to improve clarity around processing and delivery expectations. Thank you for taking the time to share your experience.

Response from Hazelton's Gift Baskets USA· May 21, 2026

Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that the birthday lady loved her gift and can't stop raving about it. Our team always strives to provide exceptional service and beautiful arrangements, so knowing that we not only met your expectations but went a step higher truly makes our day. Thank you for trusting us with such a special occasion! We look forward to helping you surprise someone special again in the future.

Response from Hazelton's Gift Baskets USA· May 25, 2026

Thank you for your feedback, and we sincerely apologize for the numerous issues you experienced with your recent order. We understand how incredibly frustrating and disappointing it is to receive a late, damaged package that did not meet the expectations set by our website. While our substitution policy allows for alternative items to be used when specific products are out of stock, it is never acceptable for a gift to arrive with duplicate items replacing unique selections, spoiled components, or broken bottles. We also regret that our presentation and delivery instructions were completely missed, resulting in the gift arriving in a standard box and being left unattended. We take your comments regarding our transparency and customer service response very seriously. Your detailed feedback has been passed directly to our fulfillment, logistics, and management teams so we can address these critical lapses in quality control, transit handling, and communication.

Response from Hazelton's Gift Baskets USA· May 21, 2026

Thank you for taking the time to share your review. We are absolutely thrilled to hear that the ordering process, delivery time, and the quality of the products themselves met your expectations and brought joy to the recipient! However, we sincerely apologize for the frustration caused by the packaging material. We completely understand how disappointing it is when the excitement of opening a gift is overshadowed by a messy cleanup and sticky residue. We want the unboxing experience to be entirely premium and enjoyable from start to finish. Your feedback regarding the styrofoam packing peanuts and the sticky residue has been shared directly with our fulfillment and packaging teams. We take these comments seriously as we continuously review and improve our shipping materials to ensure gifts arrive safely without causing an inconvenience to our recipients. Thank you again for your valuable insights, and we hope to provide a seamless experience for you and your recipients in the future.

Response from Hazelton's Gift Baskets USA· May 20, 2026

Thank you so much for your wonderful review, Christal! We’re thrilled to hear we could help you send a special birthday surprise all the way from South Africa to Brooklyn, NY. It means so much to know your boss loved the gift, and we’re happy we could make the process easy and memorable for you despite the distance. Thank you again for choosing Hazelton’s Gift Baskets — we look forward to helping you celebrate more special occasions in the future!