Bad
712 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reality on demand! Watch 3000+ episodes of reality TV + keep up with many of your favourite shows the same day as the U.S. Help @hayuhelps Instagram: hayuuk
hayu (hayu.com) has 712 customer reviews on Rated Honest, with an average rating of 1.3 out of 5.
712 approved reviews, newest moderated first
Efea M.
Posted
Right i said i'd do it and i did. I will not pay for a service that i am not receiving. Such a shame i have bedn with them for years. But there are other ways to access what i need to watch. Their loss.
Claire B.
Posted
Never use this company. They have been taking money twice from both my daughter and my bank accounts for months. Refuse to take ownership, keep saying it’s iTunes even though I have never had an iTunes account. Refuse to refund the money and terrible customer service who do not read the previous emails. Horrendous company
Simon Alexander W.
Posted
This app is dreadful for amount of people that subscribe why on every episode there’s an error and the show stops it’s insane
Den
Posted
Everytime there is a new episode, it just buffers. So can't watch until a few days later. Examples are Real Housewives of Beverly Hills and Below Deck Down Under. Not sure I would keep !!!
Frøya
Posted
Honestly pretty disappointed with this app. The subtitles often don’t match what’s actually being said, which makes it confusing to watch. The TV app is even worse than the mobile version — it logs me out randomly, forgets where I stopped watching, and doesn’t track when I’ve watched multiple episodes in a row. I constantly have to remember myself which episode I’m on and manually find it again. This has been happening for a long time, and now the price has gone up too, which makes it even more frustrating. I like the shows, but the app experience is really poor and needs serious improvement.
Dennis E.
Posted
I have Amazon Prime on my tv. Just out of curiosity I had a look at the Hayu app. It was giving a free trial, so I downloaded the app, without giving any details of my bank account. After having a look, I decided that it wasn’t for me, and logged off the app. This morning I received an email from Hayu, giving the date of my free trial had started - AND THEY HAD FULL DETAILS IF MY BANK ACCOUNT. As I had given them no details of my bank account, I can only assume that Amazon Prime had given them the details. All without my permission. I have tried, via their customer service to get in touch with both, but with no avail. And I am absolutely fuming! Surely it is illegal for Amazon to give out my bank details to ANYONE? If anyone can provide details, not the American phone number, but preferably an email address, of how to get in touch with Amazon about this, I would be most grateful, because at this moment in time I am thinking of packing in business with them for what they have done. Thank you.
Lauren P.
Posted
Shite company. Poor app, unable to link Amazon subscription to Hayu through their app as only shows options to do subscriptions through their app, yet their webpage has a button for “if you have an Amazon subscription please click here” yet you can’t then watch anything on the browser. Ongoing issue since December 2025, endless emails have been ignored and social media team rubbish. Don’t bother.
Sophie H.
Posted
The website and app constantly crashes, does not load or is slow. To post this review I have to give a date of experience. The date is the past 3 years there is constant issues with the app and website. It’s not acceptable when people are paying.
