Average
44 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hardypaw is listed under Pet Stores.
Hardypaw (hardypaw.com) has 44 customer reviews on Rated Honest, with an average rating of 3.0 out of 5.
44 approved reviews, newest moderated first
w A.
Posted
Perfect - ordererd meds and arrived 2 days later. Thank you for the quick shipping!
Response from Hardypaw· Mar 23, 2026
Thank you for your feedback! We’re delighted to hear your order arrived promptly and that you had a smooth experience with us. Providing fast, reliable delivery is always a top priority, and it’s great to know we could meet your expectations. We truly appreciate your support and look forward to serving you again.
Chris N.
Posted
Total scam. If the product doesn’t fit your dog. There is no return policy. If you open the package you are screwed. Obnoxious customer service people also. The harness itself was garbage. You have been warned.
Response from Hardypaw· Mar 19, 2026
We’re sorry to hear that you were disappointed with your experience. We understand how frustrating it is when a product does not work out as expected. Our return policy is posted on our website, and for health and safety reasons we’re unable to accept returns on opened items that may have been used on a pet. We know that this can be frustrating, especially when fit is the issue. We’re also sorry to hear that your interaction with customer service left you with that impression. That is not the experience we want anyone to have. We appreciate the feedback and will share your comments with our team and the manufacturer.
Dustin S.
Posted
Disgusting. Absolutely disgusting. Receiving a very expensive heart medicine for our pup. We had to put out pup down two days ago because of it, the heart medicine was on autoship, and showed up yesterday, now they're telling us we can't return or get a refund for a medicine that is worthless now. And the tone coming from the other side was not someone that understands the pain a family goes through. Disgusting, and I'll be reporting to the BBB and online for everyone with pets to just go through Chewy, whom happily refunded us for his others meds.
Response from Hardypaw· Mar 19, 2026
We are very sorry for the loss of your pup. We understand how painful this time is, and we’re sorry for any added frustration surrounding this order. Because this item is a prescription medication, state and federal regulations prevent us from accepting returns or issuing refunds unless the medication is recalled. While we know that does not make this situation easier, we are required to follow those rules. We also regret that our communication did not come across with the care and compassion you deserved. That was never our intention, and we’re truly sorry for the distress this experience caused during an already heartbreaking time.
Noyb
Posted
Received wrong product. Called customer service, explaiined I am a senior handicapped person and they said send a photo of wrong item to have them reship correct item. I did and they keep saying I have to send wrong item back. I do not get out to 'ship things back'. Very disappointed and will not purchase from this companay again.
Duel H.
Posted
My cat can't eat and is quite possibly dying. I spent 1500$ on vet bills and pay these lazy sacks of garbage 40$ for 1-2 day shipping. These worthless, no good losers waited 2 full days to ship it on F Friday so it doesn't show up till Monday. Worthless
Response from Hardypaw· Dec 24, 2025
I’m very sorry to hear about your cat and how urgent this situation is. We understand how frightening it is when a pet can’t eat, and we also understand why you are upset about the shipping timeline. For orders to ship out the same day, there is a time cutoff of 2:00 PM EST (11:00 AM PST) That said, we cannot accept abusive language toward our team. We are still committed to helping you, and we want to review exactly what happened with the order and what options are available right now to get you a resolution as quickly as possible. We do show that the package was delivered on Saturday via UPS Express.
Millie S.
Posted
Don't risk having your money stolen. I ordered two medications and never received the (more expensive) second one. Wrote to Customer Service several times — still no answer at the time of writing this review. It's been over two weeks since my order, now my pet is without medication and I am out of $75.
Response from Hardypaw· Dec 24, 2025
Hello Millie, we apologize for the confusion with your order. After further investigation, it seems the order was split, and one product was shipped out before the other and we should have let you know beforehand. I've tracked your 2nd item, and it is expected to be delivered to you, by tomorrow via FedEx. Again, we sincerely apologize for the miscommunication.
Angie A.
Posted
I purchased medication for my Zoey several months ago. i received a notice they were shipping and i contacted the customer service to inform them Zoey passed. They immediately stop the shipment and credited my card. I received a note of condolences and yesterday i received a hand written card and a memorial frame. I was so touched. What a wonderful thing to be so kind as to reach out and express sympathy to someone who only purchased a few items. That is a company to support. Thank you for your kindness and consideration during a tough time.
Response from Hardypaw· Jan 14, 2026
Thank you for sharing this with us, and please accept our sincere condolences for the loss of Zoey. We know how difficult it is to say goodbye to a beloved pet, and we’re grateful you allowed us the opportunity to support you in a small way during such a painful time. We truly appreciate your kind words and your support. If there is ever anything we can do for you in the future, please do not hesitate to reach out.
Thomas M.
Posted
I placed two orders both on separate days. The first order i had ordered two bottles of antibiotics and when I submitted order I realized I could order a big bottle, in which I would get more and pay about the same. I called and they were able to fix my order with no issues. The second order, I used the express shipping, and the order came promptly the next afternoon. I would definitely use them again.
Response from Hardypaw· Jan 14, 2026
Thank you for taking the time to share your experience with us. We’re glad we could quickly update your first order to the larger bottle and make the change hassle-free. It’s also great to hear that your express shipment arrived promptly the very next afternoon. We truly appreciate your support and look forward to helping you again whenever you need us.
