Happy SleepReviews of happysleep.com

Terrible Customer Care. Since my telehealth video conference there has been a total lack of communication. I’ve left voice mail twice after long pphone holds and no response by email. I’m wondering now if this is a legit company. Charles Gass

I am not Happy with Happy Sleep!! I started to sign up on Thursday, 8/13, because my sleep situation has become desperate. I did put my name and phone number on the sign up (I generally never put my phone number on anything, I guess desperation will do that) but before I was willing to give all my insurance information, I decided to check reviews. After reading less than satisfactory reviews in different places including Trust Pilot, I decided not to proceed. I never submitted my sign up. Then starting Friday, 8/14, I began receiving texts from them using my unsubmitted phone number. One text actually asked if I couldn't find my insurance card since I had not included my insurance information. Sure seemed to me they used information from an unsubmitted sign up!! After receiving 4 texts on Friday and Saturday, I sent STOP to them on Saturday and received a text back saying I would no longer be receiving texts from that number. Well, they didn't mention that I would receive texts from them from a different number!! At 8am on Monday, 8/17, I received another text from a different number, saying they saw I was interested but hadn't completed my registration. I was very annoyed with the time it was sent as I was actually sleeping (my phone has to be on due to a family illness situation)!! I texted back STOP again and received a similar text back indicating I wouldn't receive more texts from that number. I texted back my displeasure for getting a text at exactly 8am ET (my time). There was no response. So, unless you like getting texts that you did not request from an app for which you did not register, this is one to avoid. I may add here that I generally also do not write long, negative comments like this but after being woken up after only sleeping 4 hours and not being able to fall back asleep, I had to express my frustration!! I highly suggest Happy Sleep add "best times to contact" a person to their registration form as people do have different schedules and sleep times...AS HAPPY SLEEP IS A SLEEP APP SO THE SAY, AFTER ALL!! I also suggest not using information from unsubmitted forms!

On their website, Happy Sleep references their customer care team. I'm a paying customer and cannot get them to answer texts or emails. My first email to them took over three weeks for a response, and I had to badger them with multiple emails to get their attention. I've finished my sleep study, and there is nowhere in their app to schedule an appointment with a physician. We are on day three without an answer from a text message. I am out of ideas to get them to actually perform the service I already paid them for.

I wore the ring for a week then sent a message asking how I get my results appointment. No response. Total rip-0ff

The ring didn’t fit as it did with the ring sizers. The doctor or whoever did my intake and diagnosis did not listen to me at all. She kept insisting I have very mild sleep apnea. I explained I have had the same sleeping issues, including insomnia. These were disregarded. She said she manually changed my results. I feel like they tell everyone they have sleep apnea. I don’t know if it’s just to sell C-pap machines, but it definitely feels that way and was not an accurate study or diagnosis

Changing my review…..Everything was fine until the report came and I needed cpap supplies (according to them) which I cannot get without them sending in the report themselves, The cpap supply company the report clearly states I should choose myself won’t accept it from me because I’m not a doctor. Now I can’t get in touch with anyone. I have sent text messages from the happy sleep app, responded to the email from the care team they sent me, 3 times but nobody responds. This is terrible. I want this same energy from them when they attempt some type of payment if Medicare don’t fully cover their fees. Don’t contact me then, since you can’t be bothered now that I need assistance.

Do not use this company. You would be better off using AI. They provide very little support other than emails and the feedback is not timely.

Non existent customer support. Insurance check was promised multiple times and never delivered. Instead I was hit by a surprise bill that no one has been able to account for or explain. Many weeks later, I still do not know if I am eligible to be in this program despite having already had an initial session and been shipped the fitting kit. Either this is not a real company or they are trying to milk our insurance as much as they can before patients realize they are not actually capable of delivering care.