Average
929 reviews
HairClubHonesty, pricing, process and quality scores appear once 5 customers have rated them.
For more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.
HairClub (hairclub.com) has 929 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
929 approved reviews, newest moderated first
Elmwood Park Marc S.
Posted
The staff is excellent and I'm always treated with respect. The prices are a little expensive.
Response from HairClub· Jan 11, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon.
Kenneth
Posted
Except for the last system I received, the quality of hair has been very good. Only issue and I really have is the quality of haircut and styling is not where I think it should be.
Response from HairClub· Jan 11, 2017
Thank you for sharing your review with us. We are deeply troubled to hear about your recent visit to our center. We strive to provide excellent service and it is unacceptable that your expectations were not met. We apologize for the inconvenience and will work with our team to ensure this does not happen again. We will also reach out to you personally so that we can answer any questions or concerns you have.
Toronto Kian S.
Posted
Inacceptable experience. VERY BAD.
Response from HairClub· Jan 11, 2017
Thank you for your feedback. We are very sorry to hear about your experience and would love the opportunity to make it up to you. You will be contacted personally so we can address your concerns and answer any questions you may have.
Columbia Boris L.
Posted
exellent ilike it
Response from HairClub· Jan 11, 2017
We are delighted to hear about your positive experience with Hair Club! Thank you for taking the time to share your feedback with us. We look forward to seeing you in our center again very soon.
Portland Pamela M.
Posted
I am extremely happy with the decision I Made seven years ago to become a Hair Club member. The fact that I was almost bald made me insecure and embarrassed. Having a full head of hair and up to date style had given me confidence and a feeling of pride that I do not need to cover my head.
Response from HairClub· Jan 11, 2017
It is a pleasure to read your wonderful review. We are thrilled that you love your results and look forward to welcoming you in our centers again very soon! Thank you for taking the time to leave us such positive feedback.
Mark
Posted
The staff are all quite nice. Skills vary among staff and if you get the wrong clinician your spouse asks you what happened to your hair when you arrive home ---- set crooked or too far forward or back. Hair cuts are superior among a few of the staff....which is important when a new hair piece is applied. Unfortunately because you only trust certain clinicians to do your hair, scheduling is a hassle. Hair pieces have significantly improved over the years. I'm a long term client.
Response from HairClub· Jan 11, 2017
We appreciate your honest review and loyalty to Hair Club. While we are happy to hear about your experience with the staff and stylists, we are troubled to hear about the challenges you faced. It is concerning to know that your expectations were not met. We will be reaching out to address your concerns personally.
Raleigh Issis V.
Posted
The treatment is good but is too slowly for the results
Response from HairClub· Jan 11, 2017
Thank you for sharing your feedback. While we are pleased with your positive treatment experience, we are disappointed to hear about the issues you raise. We will be contacting you directly to personally address your concerns.
Beverly Hills N.
Posted
Stolen money they push you into buying a product that doesn't work it's a temporary fix they tell you baby hairs are growing but not in the areas you so desperately need them to grow. They lie,they prey on the desperation, and they sense the fear in losing more hair SPECIALLY FOR A WOMAN. The most disgusting way to earn a buck for their brand.
Response from HairClub· Feb 9, 2017
I've recently send you an email to discuss and explore your experience further. I would like to work to resolve your concerns. Looking forward to speaking with you. Alexander Gonzales Area Manager Thank you for taking the time to post a review. We're very sorry to hear about the experience you had at our center. This is certainly not indicative of the Hair Club experience and we would love the chance to address your concerns. You will be contacted personally to discuss your experience in greater detail.
