Average
172 reviews
Heritage AuctionsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Heritage Auctions is the largest collectibles auctioneer and third largest auction house in the world, as well as the largest auction house founded in the U.S. We are also the undisputed Internet leader in our field, with over 2 million online bidder-members from 195 countries. Auction house for fine art, rare coins, trading cards, sports and entertainment memorabilia, autographs, antique currency, watches and timepieces, comics and comic art, illustrations and so much more.
Heritage Auctions (ha.com) has 172 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
172 approved reviews, newest moderated first
Cornegé
Posted
Erg vriendelijk geholpen. De mensen die er werkzaam zijn zijn zeer deskundig. Een fijne ervaring, alles duidelijk uitgelegd. Een leuke opbrengst was het gevolg, anderszins ook terecht voor een waardevol stuk. Dank voor deze ervaring
Thosso
Posted
Don’t waste your time registering with these guys if you are not resident in the US. They refused to allow me to place a USD$800 bid until I’d placed a USD$5000 deposit with them. This applies to non-US residents for some auctions and it’s not disclosed until you have already given your identity documents and credit card details.
Response from Heritage Auctions· Sep 30, 2026
Thank you for your feedback. We welcome bidders from around the world, and we understand your frustration with being asked to provide a $5,000 deposit to bid on this lot. Certain auctions have additional deposit requirements for international bidders. We agree that any required deposit should be clearly disclosed so clients understand the requirements before completing the qualification process. We appreciate you bringing this experience to our attention.
Jerald J.
Posted
Issues have come up and Heritage always provides the most satisfactory remedy. Packaging is the best I have seen from any seller. Been buying from them for many, many years, and will continue. The increase in buying commission to 25% is my only complaint. Wish that would go back to 20%.
william B.
Posted
I have been a customer for a couple decades. Recently, Maryland made a change to its tax law about not collecting sales tax on coin/bullion transactions over $1000. Heritage has decided to continue charging sales tax, except for individual coins that are priced over $1000, which contrary to Maryland law. Even after sending the tax department information from the Maryland Attorney General, the still refused to remove the sales tax on my purchase. It is bad enough that their buyers premiums exceed that of most other auction houses, but their decision to continue collecting sales tax is ludicrous. Every other auction house I deal with, including Ebay has removed the sales tax on these purchases. Heritage has lost me as customer. I will not be back.
Kwasi M.
Posted
Always an excellent experience with Heritage, in particular the service / attention from Rosie and Sophie in the London office - so very very helpful!
Mollybecky
Posted
I have bought many pieces of entertainment memorabilia from Heritage over the last several years. Items are authentic, and customer service is good. However, on top of the 25% commission they charge (generally higher than most auction houses), the nickel and diming is the problem with Heritage. Their postage rates are very high (running on average about $200 when mail order and Internet sites charge only a fraction of that). They don't take American Express (but will accept Visa/MC and charge a fee for using those credit cards). And the shipping time is much more than what I have experienced with specialty sites or EBay. To respond to your point that shipping occurred the next day as soon as the payment was processed, you are correct. The problem here was that payment was sent directly to your portal on July 23--you didn't process it until August 6. I see no reason for a two week delay in processing payment in today's world. So on top of your winning bid, plan to add another 40-45% to cover the commission, taxes, and postage and expect a time of several weeks (rather than several days) to get your item.
Response from Heritage Auctions· Aug 19, 2026
Thank you for your continued business with Heritage and for sharing your feedback. We’re pleased to hear that you’ve had positive experiences with the authenticity of our offerings and our customer service. We appreciate your comments regarding our Buyer’s Premium, shipping costs, and payment options. We understand these are important considerations when bidding and strive to make applicable fees available in advance. Regarding your most recent purchase, your order shipped promptly once payment processing was completed and was delivered the following day. We appreciate your feedback and will continue looking for ways to improve the overall client experience. In Response to your update: Thank you for the clarification and for sharing your perspective. We appreciate your feedback regarding the payment processing timeframe and understand that this is an important part of the overall client experience. We will certainly take your comments into consideration as we continue to evaluate our processes. Thank you again for your continued business with Heritage.
Goncalo C.
Posted
Superbe service, fast and convenient shipping and a wide variety of opportunities!
Jonathan
Posted
When I called to complain about the customer service. The response was basically that is how they are and they are just too busy I take that to mean they just don't care
Response from Heritage Auctions· Aug 13, 2026
Jonathan, we are very sorry to hear about your experience. The level of communication and assistance you described does not reflect the experience we want our clients to have. We understand how frustrating it can be when you are trying to get answers and do not feel that your concerns are being addressed. Your comments have been brought to the attention of our management team. Thank you for bringing this to our attention.
