Shawnee R.
Posted
Great Customer Service
They are always so kind, and go the extra mile to make sure your concerns are not only addressed but personally follow up to ensure the task was completed.

Average
371 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Guideline is now part of @Gusto. Together, we have helped 34,000 businesses and their employees save for retirement.As part of the Gusto ecosystem, Guideline offers streamlined retirement solutions designed to simplify plan management, administration, and compliance. Employees receive a user-friendly experience to enroll and manage their financial future. Our mission is to help companies effortlessly offer a powerful retirement benefit their team can truly appreciate.For informational purposes only. Should not be considered investment or tax advice.
Guideline (guideline.com) has 371 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
371 approved reviews, newest moderated first
Shawnee R.
Posted
They are always so kind, and go the extra mile to make sure your concerns are not only addressed but personally follow up to ensure the task was completed.
Brian
Posted
It’s good, guideline takes to long to disbursement hardship funds. People are nice and honest.
Tom K.
Posted
Guideline has been great for our company, from few person startup to 50 people. Always great knowledgeable support with follow-up if required. I hope that the joining with Gusto does not ruin Guideline. We left Gusto years ago due to horrible customer service. Gusto needs to learn from Guideline!
Roger
Posted
The customer service representative's name was joy and she did a wonderful job
Victoria T.
Posted
Every time I have called with questions, even after 5pm, they have been GREAT. Their team is always friendly and quick. If they don’t have an answer for me immediately, they find one or give me next steps to achieve what I need. I’ve had several 401k providers over the years, and have never had this quick and easy service!
John K.
Posted
Very helpful & clear with information
Jorge B.
Posted
Great Customer service
Spike B.
Posted
Extremely nice, very knowledgeable and very helpful. Absolutely the best experience I have ever had with a service department in the past 50 years.