Great
813 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
813 approved reviews, newest moderated first
Joseph O.
Posted
Everything from customer service to technology to supervisor not calling back or following thru would never recommend this company
Response from Guardian Interlock· Mar 25, 2026
We regret to hear that your experience with our service staff was not a positive one. We understand how important respectful, helpful communication is, and we are taking your feedback seriously. We’ll be following up with you directly to learn more and make this right.
RICARDO GOMEZ J.
Posted
My customer service was great really helpful and polite I was confused at first asking questions and he answered every one of them and made sure I understood everything and he even explained the process step by step what to expect the day of the installation for my device
Response from Guardian Interlock· Mar 23, 2026
We really appreciate you taking the time to highlight Arthur. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
BRYCN G.
Posted
Made it easy
Response from Guardian Interlock· Mar 23, 2026
We’re thrilled to hear that Selene provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
adam E.
Posted
She went above and beyond helping me with a complex situation, excellent service.
Response from Guardian Interlock· Mar 20, 2026
Thank you for sharing such kind words about Marilyn. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
BROCK W.
Posted
Very easy and helpful
Response from Guardian Interlock· Mar 16, 2026
We truly appreciate you highlighting Arthur. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Bradley S.
Posted
Updated my review. There's was and miscommunication in the beginning. Things did end up getting squared away. I'm grateful for Guardian Interlock. The agents and workers are mindful and willingness to listen and correct. So that's why I upgraded my review. They fixed the problem. Thanks Guardian. Will recommend and have recommended.
Response from Guardian Interlock· Mar 11, 2026
We’re sorry to hear about your experience at your appointment. We’ve escalated this to management for review, and a Guardian team member will be in touch to assist you directly.
Felicia G.
Posted
Terrible. Do not use this company. I spoke to multiple representatives before I made any appointment, about the 0 installation and free month. That you wouldn’t pay anything down. They assured me multiple times this was the case, and I reiterated that, because I get paid a different day. I went to drop my car off, and went to pick it up after work. Waited an hour, for anyone to even show back up after I sat outside. Was then told I owed $115 for the labor. I was told by both, that they had negotiated and both agreed on what they had told me. After being there another hour and a half trying to figure it out, I ended up having to leave my car there, because I couldn’t pay the $115 until the next day, and they wouldn’t give it to me If I knew this, I would have scheduled accordingly. So yes, there are “hidden fees.” And this is an overall horrible first impression, not looking forward to having to deal with this for the foreseeable future. Go somewhere else
Response from Guardian Interlock· Mar 5, 2026
We’re so sorry your appointment wasn’t the smooth experience it should have been. We’ve shared your feedback with our field management team, and someone will be reaching out to make things right.
STEVEN M.
Posted
Customer service is impeccable, friendly and courteous Customer service representative.
Response from Guardian Interlock· Feb 26, 2026
We’re so glad you had great experiences with Soc and Jesse. At Guardian, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
