Grivet OutdoorsReviews of grivetoutdoors.com

I made a return within the 30-day window of Grivet’s return policy, which I should have received a full refund. They only refunded me a fraction of the amount I was owed. When I contacted customer service they refused to help in any way. Bad, bad company and probably a SCAM.

Order from thier Amazon store front. I was sent a used pair of shoes. They were damaged and smelt of foot odor. It was disgusting, and frustrating. Do not trust this seller

I ordered two pairs of shoes for my sister and my mom, and this was my first time ordering from this company. Instead of the shoes I purchased, I received two hoodies. Now, because of their mistake, I have to wait for a return label, print it, repackage everything, and go out of my way to send the items back. After they receive the return, I still have to wait for them to process my refund. In the meantime, that money is tied up and I now have to purchase the shoes for my mother and sister again elsewhere. Mistakes happen, but the way this was handled was extremely inconvenient. The company made the error, yet all of the extra time, effort, and financial inconvenience has been placed on the customer, with nothing offered for the frustration or trouble caused. For a first-time order, this was a very disappointing experience and does not give me much confidence in ordering from them again.

Had to return a pair of Bondi 9 Hoka’s as they didn’t fit. Tried them on once, and never left the house. Upon return they deducted $15 for wear and tear. Absolutely absurd. They also charged for return label. Will never buy from them again.

Sent me used shoes, I immediately reached out to customer service and they told me to return them. Waited a week and a half for them to accept the return and did not have replacement shoes available.

The website did not indicate you would be charged $8.95 to return something that does not fit (unless I somehow missed it). Once they do tell you the cost, the return has already been processed. You cannot undo it, to my knowledge. Transparency is the sign of a good company.

I ordered from them via Amazon. My shoes never came, they took my money. I tried calling them and the phone number says mailbox is full! Awful DO NOG BUY FROM THEM

I purchased shoes online with Grivet Outdoors because they had the specific Oofos flip flop my mom asked for as her Mother’s Day gift. I’ve never heard of this company before so looked them up to verify they were legit before making the purchase. I clearly ordered a size 8 women’s shoe as my order reflects; however, they sent me a size 10 women’s shoe. I immediately reached out to bring the mistake to their attention both through their online contact form and by email (which included photos of the wrong shoes they sent). I called at the end of the following day when I had not heard anything back. The woman I spoke to, Kimberly, said she worked in customer service but seems to be lacking any of the skills that someone on custom service should have. Her suggestion to me was that I could purchase another pair of shoes and pay for expedited shipping in order to get them on time for Mother’s Day. She explained that their system does not do exchanges so I would have to basically purchase the shoes again. I asked if she could comp the expedited shipping since it was not my fault they sent me the wrong shoes … something I would have expected to be offered rather than me having to ask. She said she could try to look into that but did not commit. She then said that she was already doing me a favor by giving me a full refund and not charging me anything for the return (mind you on the wrong size shoes that the company sent me). I laughed out loud and said “I should hope you would give me a full refund since you guys did not send me the shoes I ordered!” At that point she scolded me for being rude and yelling at her and said that she was “no longer willing to help me”. I am literally in disbelief. Not only did Kimberly offer no way to rectify the mistake that her company made, she did not even offer an apology. I like supporting small businesses and could have given this place a lot of business in the future, but because of how poorly this was handled, Grivet Outdoors will never get another penny from me. I understand mistakes happen (though I’ve never had the wrong size shoe sent to me before), but the complete lack of ownership or even just civility in dealing with the issue is totally unacceptable. I strongly urge anyone considering making a purchase with this company to find a bigger company that invests in customer service training for their staff and will stand behind their products and their transactions.