GrillioReviews of grillio.com

Cherise resolved a shipping issue and could not have been better to deal with. She understood the concern and efficiently worked to resolve the issue. In addition she was very pleasant to work with. Excellent customer service.

I ordered a grill accessory for 149.00. The order was confirmed and my card was charged. I waited a week for a tracking number and finally just called after no reply from my email. I was told it was shipped from the distributor, but they were waiting on a tracking number. The representative said they requested the tracking and would send it to me shortly. 4 days later I receive an email my order was cancelled. NO EXPLANATION GIVEN. I emailed requested what was happening….no response. I called and they blamed the distributor and asked if I wanted an expedited refund. I of course said yes. I was informed I should see my refund in 5 business days. I said no way. First off, you should not charge my card until the item was shipped. Second, you don’t get to hold my money and waste almost 2 weeks of my time and not issue a refund the day the item was cancelled. Very unprofessional. I almost feel like this was a scam.

She addressed and resolved all of my concerns. She was courteous and professional and made me feel like I mattered.

I ordered a grill cover and later the same day, received a phone call that it was an older model and I had to pay an additional $100 for the newer version. They said the old model wasn't an option anymore but they still had it on their website and showed available for order. They also wouldn't honor the price we paid for the only newer option they had. Complete bait and switch. He said I could either pay the extra $100 or cancel my order. Ended up canceling as this is terrible business practice.

Cherise was fantastic, professional, responsive and understanding. I had a unique challenge, and she was incredibly helpful. Based on my incredible experience with Cherise, I will only shop for grill items with Grillio in the future.

I called because I was missing a part on the shipment I received. Customer service called me back right away and explained that item was now in stock and was going to be shipped right away. It was nice that they contacted me and gave me the information I needed. That's what I call good customer service!

Customer service was great. I ordered a grill and it got delivered without the briquettes I had originally added on to my order. I called customer service and they asked me to send pictures and so I did. They looked it up and contacted the supplier. The supplier stated they were on back order and told me they were a month out. Eventually, the briquettes came in and we installed it. Grill works perfect. We are very happy with the grill and customer service was excellent. Will definitely order again from Grillio.

Cheryle was very helpful and stayed on the phone with me while researching the issue I was have with my shipments tracking number.