James
Posted
Back ordered item
Back ordered item. Grill collection gave options and kept me informed of the status.

Average
290 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grill Collection is listed under Garden & Pond.
Grill Collection (grillcollection.com) has 290 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
290 approved reviews, newest moderated first
James
Posted
Back ordered item. Grill collection gave options and kept me informed of the status.
A S.
Posted
I received my grill going on 3 weeks ago. It was damaged when it arrived, and I’m still waiting for instructions to exchange it. It probably would have been easier just to ask for an exchange because it’s taking so long ever since I reported it as damaged. UPDATE 6/28/2021: Still no grill…
Response from Grill Collection· Jun 16, 2021
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We take seriously the Star Rating that we get from our customers. We use it as a basis to improve and be the best in the industry. Rest assured that our order specialist is working on this case and rest assured that we won't stop until the further issue is resolved. Our customer's satisfaction is our number one priority inquiries about our products. You may reach our chat, phone, and email support for any questions and issues. Thank you again and have a good one.
jen C.
Posted
Amazing customer service and communication! Quick shipping! Will definitely order from them again!
Bozena L.
Posted
Everything was excellent
Joan W.
Posted
We received very personal customer service. Starting with the chat feature on the website, I was able to find out that the grill I wanted was in stock. I received a phone call about the order and was told that the grill would ship in 1 to 3 days. My daughter and her husband received the grill we sent as a house warming gift in 3 working days! Incredible service and great product. BTW very competitive pricing.
Brandon
Posted
Exactly as ordered and fast delivery; arrived well wrapped and protected... My Everdure Furnace bbq grill is awesome and performs as advertised!
Yan F.
Posted
Excellent handling of order
Nicole B.
Posted
Excellent customer service. Loraine went above and beyond to help with our needs. Thank you so much!