Great Jones Property ManagementReviews of greatjones.co

Michael was great with the move in process and since moving in they’ve been great and easy to work with.

Absolutely by far never have i experienced anything like this in my 20 years of living on my own... I have been living at my address for over 7 years. Great Jones comes along and tells me I have 30 days to vacate for renovations (illegal) I have not been offered any help or a place to stay.. they told me to reapply I did they denied me in the meantime a humongous tree fell thru my roof Thursday and we are at next Thursday and still nothing... besides them adding more issues to push me out... there are 4 humongous holes in my house which has called water damage thru out my whole entire home... Great Jones doesn't care and you can barely ever reach someone... never would recommend this company to anyone..

Great Jones is an awesome company. From the time we summited our application they have been great with communication and answering any and all our concerns and questions. We are excited to start our journey in our new home! Thank y’all so much again for your help.

Michael was wonderful to work with. He followed up with me through the entire process. He made sure that all of my concerns were addressed and that I felt comfortable moving forward. I would highly recommend this company to anyone!!

Michael Weiss did an outstanding job helping with the property I was interested in. He was very prompt and courteous. He went above and beyond to make sure all of my questions were answered and was very thorough at explaining the whole process. I couldn't have asked for better service. I was very impressed and highly recommend! If I could give more stars I would.

Absolute waste of time and energy. I self-toured a house using the Rently app and loved it. I had some questions and wanted to apply, so I contacted the call center--yes, some call center where I could barely understand the speaker--and the agent was rude and not knowledgeable, obviously was not local, and just gave me the same canned response about how I should expect a reply in 24-48 hours. I did not receive the promised reply. I sent no less than 3 emails and never connected with a real person, although I kept getting the same automated form letter response in reply. More than a week later, I got a message with my name wildly misspelled stating that the property I wanted was no longer available. This company is completely scammy. Maybe it's great for slumlords who want the highest profit margin possible and no responsibility for taking care of properties, but if you're a prospective tenant, you will get screwed. Take a look at their complaints on the BBB website and you will see what I mean. It's also worth mentioning that this company is NOT BBB accredited. Avoid at all costs to save yourself time, money, and stress.

Our rental property in South Carolina (we were the renters) changed over to Great Jones from a local company in spring 2020. We repeatedly had difficulty getting questions answered regarding some of the new policies when they took over the property. There was a balance on our account from a credit with the old company, and despite clarifying by phone ahead of time and including documentation with the next month's rent, which we paid reduced by the amount of the balance, we were quickly sent an eviction warning. It took days to get this cleared, which was extremely anxiety-producing. In general, over the 8 months they managed our house, it was very difficult to reach anyone by phone; very long wait times and several times was cutoff after being on hold for >10-15 minutes. I see on some current listings they advertise 24/7 phone support - not true. When we were ready to move out, I NEVER was able to reach anyone by phone to answer questions about the process and instead had to go back-and-forth via email. A lockbox was never left at the house for our move out day as instructed. Someone from Great Jones also called the power company and cut off power to the rental house a few days before our notified move-out date. I just happened to find this when I called the power company in advance to set up our info for our new residence, otherwise we would have been without power at the rental house over a weekend. Overall, very poor communication, difficulty reaching anyone in person when needed, which gives the impression they do not want interaction with tenants. Also, a current listing on Zillow advertises you can pay rent in cash - NOT TRUE. I rarely leave online reviews, and certainly not this lengthy or negative, but we were so relieved to get out of this frustrating relationship with a remote property management company.

Everyone has been super helpful and reasonable and understanding during this whole experience. I have gotten mostly quick responses during the process. I am appreciative for all the help!