Great Jones Property ManagementReviews of greatjones.co

My only complaint is not being able to talk to an actual person ever.

Every time we have needed maintenance it has been dealt with extremely quickly and in any verbal interaction they have been very friendly and helpful. To get such a speedy response after reporting an issue is excellent and we are more than happy.

I really wish I would’ve listened to the reviews saying not to rent from Great Jones. My move in date was over a week ago, and I have not been able to spend one night in my apartment. Before I even got there, my a/c was leaking. I had to learn from my downstairs neighbor because no one informed me. They are making no effort to fix it. They send technicians out that have no idea what they are doing. They keep waiting for a company that didn’t show up the first time they were scheduled because they are a “preferred vendor.” When I asked one employee what the estimated time would be when someone would show up, he yelled at me, told me we were going in circles, and hung up in my face. I’ve never experienced this before. I’ve been very patient. I didn’t even ask for any compensation on my rent. I just wanted my air fixed. This experience has let me know that this will be my last time renting from someone EVER!

Great Jones is anything but great. I contacted them through their maintenance app Latchel 10 days ago about a slow flushing toilet and water seeping up through the floor. Because of the slow response, the slow flushing toilet now won't flush at all. It took me asking for the plumber's number directly and calling them myself to get any sort of response. And even then, the plumber did not show up for the appointment we set up. I have one toilet on the premises. my roommates and myself have had to wait until we get to work or drive to a store to use the bathroom. It's been miserable.

Can never get ahold of anyone when needed. Terrible communication with residents. We've had serval issues and they take weeks to months to get fixed. we've been over charged several times. There is no way to see the dates of the utilities we are being charged for. often times we have several different charges for the same utility in 1 month, and other months dont get charged at all. very disorganized, unhelpful, and unreliable.

they dont do squat for the fee they collect. you have to manage the management of the prop. w/ them. your tenants needs will never be surfaced to you. I for one lost 2 b/c they dont report what the tenant is asking to be done. bad business practices, blackeye on the ind. and a rip off. Small claims here we come.

Maintenance request was filled super quick! He was very nice & he knows about homes as well! Thanks a lot!!

Very good company to do businesses with