Bad
35 reviews
Grand ApplianceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Grand Appliance is a family owned appliance, mattress, and electronics retailer established in 1930. We serve a growing list of communities in Illinois, Indiana, Iowa, and Wisconsin. Our mission is to create customers for a lifetime by providing everyday low prices and the industry's best buying experience. Visit our best-in-class showrooms today to experience the Grand difference for yourself.
Grand Appliance (grandappliance.com) has 35 customer reviews on Rated Honest, with an average rating of 1.7 out of 5.
35 approved reviews, newest moderated first
Sam
Posted
The website needs a major overhaul to make it easier to browse the stock, but I really don't have any complaints about the product! Bought a Samsung TV at a great price, and it's just as good as buying from a big name store.
M H.
Posted
We purchased a microwave and were happy that there was what we wanted in stock. Other appliance stores we checked did not have anything in stock. With that good experience we went back a few months later when out LG washer only 6 years old died. We felt the sales person was knowledgeable about the washers. We chose to go with a commercial grade GE. I am sorry we did not know how loud it is and that it seems to have balance issues. So disappointed that we are stuck with this washer as Grand Appliance, unlike other appliance stores in our area, DOES NOT HAVE A SATISFACTION GUARANTEE! We had no way to know this wash was so loud or that the spin cycle does not do a a good job as the laundry is still pretty wet when done. I sure wish I had done better research on Grand Appliance's reviews, warranties and verified the sales person's information better. I would do your research if you buy from this store because once installed it is yours unless you can prove a factory defect. 3 stars is maybe more that they deserve regarding information and satisfaction issues.
George S.
Posted
I’ve bought a kitchen package and had it installed and old appliances taken away , which I paid extra for …they brought my new appliances and didn’t install my new fridge or haul away the old one …they installed a over the stove microwave and didn’t hook up the vent properly and not I have grease in my cabinet…I’ve called twice and no response I’ve even used that text chat on website and no response…what I have to go back to the store for Matt to respond to me …the only good thing about them was the price
