Average
443 reviews
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GoTrusted is the Original Strong SSL encrypted VPN service, in business since 2005. GoTrusted turns any public free WiFi hotspot into an encrypted and firewalled hotspot for your computer or device. Browse in private, unblock websites, view video from your home country, send and receive email, and use social media securely when on GoTrusted. Unlike other 'ad-based' privacy or proxy software, GoTrusted's VPN service network is fast without privacy compromising ads. GoTrusted is easy to use on all your devices. With GoTrusted, know your privacy is always protected wherever you connect.
GoTrusted (gotrusted.com) has 443 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
Showing 59 reviews with 1 star · Clear filters
Mohammed
Posted
Could not connect
Response from GoTrusted· Mar 7, 2023
We're sorry you had trouble connecting. We suggested to check your device for security software or test on another device as the connection blocking did not appear to be a network block. Security software will sometimes block VPN software.
Graham
Posted
I have already written to you, twice now and the last time cancelling, as your system loses connection after about 10 - 15 minutes on average and as I tend mainly to watch sports it is a real pain to keep having to go back to the beginning and start again. Also when I try to watch programmes on the BBC from England they tell me that I cannot watch from my address. Consequently all the reasons that I wanted a VPN have stopped being useful on GoTrusted, hence my cancellation. I am still awaiting return of my money as you were clearly instructed well in advance NOT to renew for another 6 months.
Response from GoTrusted· Dec 8, 2022
We do apologize for service or access issues. It was a shame that we were unable to confirm if the issue was with the Internet service or the VPN as others were able to access the same service from your country. It was not just a question of Internet speed, but also of packet loss to the media you were trying to reach that could have affected your experience. You should note that we cancelled your account the day before you wrote your review as you requested. Your email was very direct with requesting cancellation and so it did not appear that you needed a reply other than cancellation of your account. An automated email was sent letting you know that they account was cancelled. Perhaps it fell into your Spam folder?
YIU P.
Posted
IP previously provided for working in China did not work. Emailed to Gotrusted to ask for support but no one answered. emailed three times without any feedback. So I simply asked for termination of subscription.
Response from GoTrusted· Dec 8, 2022
We only received one support email from you and that was answered the same day. It may be that your emails were being blocked by China. We recommend that you use an email service that won't be blocked by China and use a VPN while sending and receiving emails so they won't get blocked in either direction. Our apologies for your experience.
Valued C.
Posted
Not only bad very disappointing.
Response from GoTrusted· Dec 8, 2022
This review was written 2 days after your account was shutdown due to your billing information becoming expired. You were emailed about this issue and given 2 days to correct. Until new billing information is provided, we must suspend the account. We do thank you for being a valued customer for more than 10 years. In that time we only received one support request from you and no responses were received to what we sent.
Nanie N.
Posted
I havent been able to access the vpn for mths!
Response from GoTrusted· Dec 8, 2022
Our apologies for your experience. We did provide instructions for connecting through L2TP but were not given back enough information to help you connect. Something as simple as having an extra space after your email address or password could cause the connection to fail and so require you to check to ensure you can connect. We strive to make our service as easy as possible to use but need communication to help work through issues with your connection.
Asia
Posted
Great VPN till mid 2018, then very unstable and since 2019 not available. CUSTOMER SERVICE DID NOT ANSWER ANY OF MY EMAILS. I CANCELED IT.
Response from GoTrusted· Dec 19, 2022
We believe during that time, an error in Google/Yahoo, etc. caused our emails to be blocked or put into a Spam folder despite our company never being part of a spam campaign.
sherman
Posted
tried to stop but keep billing
Response from GoTrusted· Dec 9, 2022
We do apologize for your experience. There has been an issue with PayPal not cancelling some subscriptions. We always retroactively refund the full amount when possible one we become aware of this issue. We have received support requests from you, but none regarding this issue.
James
Posted
Back in Nov 18 my gotrusted VPN stopped working (it would connect, but download speed dropped to 0). I contacted gotrusted who replied with three alternative addresses to connect to, but none of these worked. I emailed them back to say they did not work and never received a reply. I then stared to email gotrusted on a weekly or so basis asking why they were ignoring me, and what are they going to do about the fact that I have paid £70 for a service that is not working. I even emailed them to say that if they cannot provide a solution, then refund me for the 7 or 8 months left that I have and cancel my subscription. Gotrusted finally replied with a message saying "As requested we have cancelled your account." However, I have received absolutely no refund or recompense whatsoever. My advice to anyone is do not use gotrusted. Their product (when working) restricts your internet speed a by quiet a bit, but when you have a problem and they cannot fix it, you will be ignored. Their customer service is abysmal, the worst I have ever experienced. AVOID GOTRUSTED AT ALL COSTS
Response from GoTrusted· Dec 9, 2022
We apologize for your experience, but it sounds like a local configuration issue. We have answered your emails but it looks like unfortunately they have landed in your Spam folder. There is little we can do in this situation since our responses will never arrive to you. We recommend to other customers to use the Chat window to contact us if it appears emails are not being responded to.
