Excellent
73 reviews
GotobeatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Gotobeat is an independent live events promoter that strives to bring great live shows to the UK and Europe. Our mission is to give artists fair pay for their craft allowing them to further develop their careers. We also strive to bring to quality over-seas talent to the UK to give non-english-speaking communities a little taste of home.
Gotobeat (gotobeat.com) has 73 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
73 approved reviews, newest moderated first
Taha Al H.
Posted
I bought a ticket from gotobeat only to find out that it was a standing ticket. I wrote to them asking if I could get a refund; got a response from a Bernadette who was kind enough to help me cancel my ticket and issue a refund. Many thanks
Filippo R.
Posted
Disappointing experience overall. The event was postponed/cancelled and I only received a partial refund because the company retained the booking/service fees. While this may be stated in their terms and conditions, I personally do not think it is fair to charge customers fees for an event they ultimately could not attend due to circumstances outside their control. Customer support did respond and explain the policy before processing the refund, so I appreciate the communication. However, I still disagree with the refund policy itself and found the overall experience frustrating. I would recommend that customers read the refund terms carefully before purchasing tickets.
Response from Gotobeat· May 26, 2026
Hi Filippo, Thank you for updating your review, and thank you also for acknowledging that our customer support team responded and explained the refund policy before processing your refund. We are very sorry that the overall experience was disappointing. We completely understand how frustrating it is when an event is postponed and you are no longer able to attend the rescheduled date. As explained during our email exchange, your refund was processed in line with our terms and conditions, with only the non-refundable booking/service fees retained. That said, we do appreciate your feedback, and we understand that this can still feel disappointing from a customer perspective. To help avoid similar frustration in the future, we have a ticket protection scheme, giving customers an additional option at checkout for greater peace of mind if their plans change or they are unable to attend. Thank you again for your feedback, and we do hope we’ll have the chance to welcome you to another Gotobeat show in the future! Best, Gotobeat Team
Semhar A.
Posted
I had a great experience with Gotobeat. Their customer service was exceptional from start to finish. They replied to my query very quickly, were professional and helpful throughout, and resolved my issue efficiently without any hassle. It’s refreshing to deal with a company that genuinely cares about its customers and provides such fast and reliable support. I really appreciate the assistance I received and would definitely recommend Gotobeat to others.
Salvatore
Posted
Andrea from Gotobeat Team was incredibly helpful and quick to respond to my enquiry. His support really meant a lot to me, and I truly appreciate the effort he put into assisting me. Thank you so much!
Jubril K.
Posted
very good. efficient
Kat Z.
Posted
Amazing Guinness record longest Tiramisu event! So impressive, warm and vivid! Unforgettable experience!!!
Alessandro M.
Posted
I booked the tickets for Sicily Fest and I had a small problem that got resolved by Andrea, they issued a refund and I re-booked, all good. Recommended
Daniel S.
Posted
Excellent show at blondies 11/4/26. First time here or with this promoter. Brilliant
