TeamUpReviews of goteamup.com

Even though we left with an awful taste in our mouth they still call and ask how it's going and if we'd like to switch back. We will never use them ever again - every since they were bought out they lost their soul. I urge everyone to find a different platform. We personally use Sweatpals - you can use them but at the end of the day anything is better than TeamUp.

Good support and help with set up

TeamUp was a costly mistake for our business in terms of time, energy, and client experience. We used it for three years and only stayed because changing systems felt harder than staying — a classic case of “better the devil you know.” Moving away has made it clear how much we were tolerating unnecessarily. The software is slow, unreliable, and frustrating to use. Clients regularly couldn’t access their accounts, navigation was clunky, and everyday tasks required constant workarounds. The final straw was the launch of their new client-facing app. It had so many problems that it actively disrupted the client experience. Clients struggled to access and use it, and it created more confusion than value. At that point, our business could no longer tolerate the ongoing issues, and we moved elsewhere. Feedback was repeatedly acknowledged but rarely acted upon. New features were rolled out with self-praise rather than substance, while basic, practical business needs were overlooked. Many features either didn’t work properly or added unnecessary complexity. Your business cannot afford software that is this inefficient and disruptive. Do not waste your time.

Terrible service, bordering on harassing. I own a gym , trialled the app, couldn't cancel it and was harassed for payment after they made it so difficult to cancel.

Consistent issues. Quality of the jerseys are awful. Stitching wears down after just a few uses. The sizing chart was off a few inches on both sides. I’d highly recommend you go elsewhere

Team Up has been a great addition to my small Pilates business. I shopped about and tested 4 other big names booking apps but they either didn’t do what I needed or were too expensive. I loved that Team Up charges less for those times I don’t have as many customers, I love the system is so intuitive so my less tech savvy clients have taken to it quickly and I especially love the support team. I’ve never had to wait long on a solution to some wee query or issue I’m having. Sometimes I’m grabbing a quick minute and have maybe forgotten how to do a task, they’re always on hand to help, no matter how small. I couldn’t rate Team Up more highly & I have subscribed to another big booking app in the past.

I signed up when my Pilates teacher switched to using TeamUp but now my initial 6 week contract has finished I cannot figure out how to buy my next batch of classes. How can anything be this difficult? 🤷‍♀️🤷‍♀️🤷‍♀️ In the end I had to Google how to pay for my next set of classes but for goodness sake why isn’t there just a menu option for this? Ridiculous!

It helps ms keep my business organized