Excellent
219 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As gorilla safari tour specialists The Gorilla Safari Company provides a diverse range of the highest quality gorilla trekking experiences to clients world-wide. Our gorilla safaris are specifically crafted to your requirements and to provide an insight into the lives of these extraordinary endangered animals; an experience that will leave your heart pounding with excitement.Each one of our team of safari experts regularly visits Africa to inspect the camps and lodges that we recommend. As a result, our portfolio includes only the places that we have personally visited and appraised to ensure the highest standards at all times.The Gorilla Safari Company has taken considerable time to build strong and lasting relationships with the very best partners in the air and on the ground in Africa. Our service levels are incredibly high and this is reflected in the way we operate, not only before you travel but also whilst you are in Africa and on your return home.
The Gorilla Safari Company (gorillasafaricompany.com) has 219 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
219 approved reviews, newest moderated first
Rhona
Posted
Excellent service
Response from The Gorilla Safari Company· Oct 6, 2017
Thanks Rhona, great to get your email too saying that you'd had an 'incredible time'. It was our pleasure to work on those last final details in the few weeks leading up to your trip to ensure that you got the maximum out of your time in Uganda, please be in touch if we can ever help you on another safari in the future.
Anna
Posted
I booked the gorilla tracking activity with the Gorilla Safari Company in September and the service that was delivered was excellent. I was based in Kigali (Rwanda), but the gorilla safari was in Bwindi Park in Uganda. Booking process was extremely efficient, all was handled via e-mails and both Donna and Amanda were quick to respond and provided a lot of useful advise and information from the very beginning. I actually had some problems with getting my East Africa visa and both ladies helped me to a lot to get through this process, including daily follow up with the resepctive embassy! The experience itself was amazing, and by doing this with Gorilla Safari Company you really just sit tight and enjoy - they take care of all arrangements and there is absolutely nothing you have to worry about. Well, maybe just a little training before the trek itself as it is rather challenging ;) The hotels that were picked for me were great with very friendly staff and amazing food offering. The drivers (airport transfer and gorilla safari) provided a lot of insights about the culture and traditions of both visited countries and we had very nice conversations during the trips - I personally always appreciate such "bonus" insights into local life of the new places I travel to. All in all this has been an amazing trip and I will surely recomend Gorilla Safari Company to anybody who is interesting in tracking gorillas!
Response from The Gorilla Safari Company· Oct 2, 2017
Anna, we are so pleased that you had such an amazing time and thank you for the lovely feedback about the drivers which we will pass on. It's great how you were able to use the journeys to discover even more about Rwanda and Uganda! Great to hear that you were so happy with the accommodation and food and it was our pleasure to help you get your visas sorted - it was definitely worth all our efforts!!
Nancy
Posted
Out trip to Africa was wonderful! I can't thank Donna enough for all the planning she put into our trip. We visited four countries with ease. People meet us at each airport and help us to get to our destination. Our trip included a safari in Tanzania that was wonderful. We loved the lodges and tented camp. Our guide was knowledgeable and went out of his way to be sure we saw everything. We even had a lion roar through our camp at night. Uganda was amazing with the rainforest as a back drop. The people were warm and friendly. We really enjoyed our stay at Mahogany Springs Lodge. The highlight of our trip was the gorillas trek but the Batwa experience was a wonderful hike. We learned so much about the Batwa pigmies and their plight. I will continue to use Donna and Gorilla Safari in the future.
Response from The Gorilla Safari Company· Sep 22, 2017
Nancy, we were all absolutely overwhelmed by the wonderful account of your adventures that you sent us by email! So, thank you also for taking the time to post this review as well. It's fantastic to read what a fabulous time you had and thank you too for sharing so many great photos and a gorgeous gorilla video which we have already posted on our Facebook page. It's getting lots of views!!! We are very much looking forward to planning another adventure with you!
Julie I.
Posted
Donna pulled out all the stops to get our trip sorted. Everything ran like clockwork. The hotel was lovely - great service, good food and a nice location. One we will never forget - in a good way!
Response from The Gorilla Safari Company· Sep 19, 2017
Hi Julie, fantastic, so pleased to hear that everything went 'like clockwork'. Really glad to hear that Five Volcanoes was the perfect place to stay, especially after your volunteering; it's one of our favourite boutique hotels in Kigali and a great place to relax. It's lovely to hear that this was such a memorable trip - and for all the right reasons!! If we can help you again in the future with another safari in Africa, please get in touch.
Julia N.
Posted
As a young American women traveling alone in Africa I always felt very safe & taken care of while I traveled with The Gorilla Safari Company. Everyone that assisted me in planning my trip as well as those who helped me once I was in Africa were very kind & always willing to help. My trip was absolutely a dream come true & I was truly saddened to leave.
Response from The Gorilla Safari Company· Sep 19, 2017
Julia, that is so lovely to hear - thank you for taking the time to post this review. It was a great opportunity for us to help plan your trip alongside your volunteering work and we are all so pleased that it all worked out so well. We will pass the feedback on to everyone involved and please do get back in touch if we can help you plan another trip in the future.
Joyanne
Posted
I would absolutely travel with The Gorilla Safari Company again. First class treatment in beautiful lodges. And the gorillas! Wow!
Response from The Gorilla Safari Company· Sep 19, 2017
Thank you Joyanne for taking the time to post this review and also for the lovely long email you sent us about your adventures. It was great to hear how you all got on so well on the group tour and we were so pleased to hear what a 'first rate' job our guide did . Fantastic that you had the two gorilla treks and that the chimp trek was so exciting too! Thank you for inspiring us with your cycle ride - we are now offering bike tours to our gorilla trekking clients who are interested. We would love to work on another adventure with you, so please do keep in touch.
Terry
Posted
The trip was great, our guide was terrific. One issue is that the four-wheel-drive did not have adequate air conditioning
Response from The Gorilla Safari Company· Sep 20, 2017
Hi Terry, thank you for the feedback especially about Amos which he will appreciate. We are very proud of the good work that our guides do and how well they look after our clients. Fantastic to hear too that you all had such a great trip - it was worth all our efforts with the visas!! Sorry to hear about the temperature in the vehicle. Uganda does not get as hot as other locations and most guests find that the large windows and pop-up roof are better on game drives but we are in the process of installing air-con in our fleet which should be completed by October. As you can imagine it is a big and expensive task and maintaining such things in these countries where there is so much dust is also expensive but we hope that it will improve guest comfort. Please do get in touch if we can help you plan another African adventure and once again - glad you enjoyed the trip so much.
Ruth
Posted
I am still talking about the wonderful time I had in Uganda and Rwanda, I would do it all over again... Donna at The Gorilla Safari Company was so incredibly helpful; answering all my questions and putting my mind at ease about the 12-day safari she planned for me. Travelling as a single woman in your eighties can be daunting, but I enjoyed every single minute of my trip, well apart from one very bumpy road!! I would never have been able to make it though without the help and friendship of our guides and those who ran the lodges where we stayed as well as Donna's meticulous planning. The Gorilla trek in Uganda was probably the best experience of my life and was made possible by hiring a sedan chair and porters to carry me through the forest. As we got close to the gorillas though, I was able to walk with the help of two porters .... and then we saw the gorillas! First, there were two babies climbing over their mother as she reached up to pick leaves for breakfast. Then another came in and sat right next to them. That would have been worth the trip right there but we moved to another spot to watch two big male gorillas. One of them got bored and turned over onto his back, holding his gigantic hands over his chest, and fell asleep. Click, click went all the cameras. Then, at another spot nearby there were more gorillas and the prize everyone wanted to see: a huge silverback male. I stopped counting after that and my knees turned to jelly after standing for so long. All in all, we saw fourteen gorillas in the one hour allotted to us. All of this in the wild and they didn't notice us at all, sometimes as close as five feet. This really was the trip of a lifetime!
Response from The Gorilla Safari Company· Sep 12, 2017
Ruth, it was our absolute pleasure arranging this safari for you. You are such an inspiration to take on a trip like this and we were so glad that everything worked out so well and that you got to experience the magic of the gorillas. We would love to work on another adventure with you, so please stay in touch.
