gopurebeauty.comReviews of gopurebeauty.com

I’ve used my 1st order (3 jars), not really seeing any change. You’ve billed me again over $100, which I did not authorize. I’m still using the 1st order! Now you’ve sent and billed me again! Please do NOT bill me again! Stop this subscription! LouAnne Lucas

Absolutely DO NOT recommend this product — the customer service is downright atrocious.** I gave the cream a fair try. It's fine, nothing special — honestly, no better than what I can pick up at CVS for half the price. But that’s not the real issue. I cancelled my subscription, got a confirmation, and yet they continued to bill me and send more product. Even worse, I used the *wrong* credit card for my initial purchase and immediately called to correct it. They confirmed the change. But guess what? The so-called "cancelled" orders kept coming — and they were charged to the *removed* card. Completely unacceptable. I’ve sent multiple emails, left voicemails, and BEGGED for someone to call me. Not a single response. No one cares. No one calls back. Their customer service is nonexistent, and the way they’re handling billing is shady at best. I wanted to follow up regarding their response. I double-checked my phone, and there are no voicemails—so I'm not sure who they believe they are calling. Additionally, I have multiple emails that directly contradict their statement. Avoid this company at all costs. They’re a nightmare to deal with.

I ordered the neck cream and like the product OK. I had it set to subscription and could've sworn it said they'd send a subscription reminder 3 days before sending out the next shipment, but they did not. When I went to cancel and it asked if I wanted to pause instead, it did explicitly say they would remind me 3 days before; but it seems like that's not a promise they make at the outset. I don't trust that they would follow through on the email reminders if I paused my subscription, and I don't particularly want to personally keep track of this subscription, so if I purchase again I'll do a one-time.