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4,044 reviews
GoodRxHonesty, pricing, process and quality scores appear once 5 customers have rated them.
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GoodRx (goodrx.com) has 4,044 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
4,044 approved reviews, newest moderated first
Kelly
Posted
Questions were not addressed in a timely fashion.
Response from GoodRx· Aug 18, 2026
Thank you for your feedback, Kelly! We are always looking to improve the GoodRx services and will share this internally.
William
Posted
very efficient
Response from GoodRx· Aug 18, 2026
We're glad that you are enjoying your experience, William!
Michelle
Posted
Easy & less expensive way to get prescriptions. A no brainer!
Response from GoodRx· Aug 18, 2026
We couldn't agree with you more!
Mark
Posted
GLP pricing was set regardless of dose, I was told. It went up every month as I tried new dosage.
Response from GoodRx· Aug 18, 2026
We understand the confusion, Mark. Medication prices can vary by dosage, form, and quality. However, if you are refilling the exact prescription prices should stay relatively the same.
Peter
Posted
Communication via staff and chat was long, confusing and had me going in circles. I filled out the online renewal for my prescription. It was approved. Then it showed as not approved. The chat did not help. I called in and while they were very polite and tried to help - all they said was that the warehouse was in the midst of a move. What that has to do with my prescription is beyond me. Finally I had to move pharmacies and have the new one call in to help me. I still don't know what happened.
Response from GoodRx· Aug 18, 2026
We're sorry to hear of this negative experience, Peter. If you are still experiencing an issue, please email us at [email protected] with your account details, so we can provide you with assistance. We'd be happy to help!
Michael
Posted
The timing of the refills are not allowing me to keep a consistent prescription. There are gaps where I do not have any meds for a period of time.
Response from GoodRx· Aug 18, 2026
We're sorry to hear this, Michael. Please give us a call at 855-526-3318 or email us at [email protected], so we can work towards updating your refills.
Steve
Posted
Communication -- with me or with my pharmacy -- is hopeless. This is exacerbated by the fact that I speak with a different GoodRx person every time I call. When I try to use the message portal, I am locked out -- GoodRx clearly does not want me to read or send messages. This has extended for more than a month now.
Response from GoodRx· Aug 18, 2026
We're sorry to hear of the frustrations, Steve. Please email us at [email protected], so we can investigate this issue further.
Catherine
Posted
Charging me for a monthly fee that I did not sign up for.
Response from GoodRx· Aug 18, 2026
We would be happy to look into this for you, Catherine. Please give us a call at 855-268-2822, so we may assist you.
