GoldStar Trust CompanyReviews of goldstartrust.com

Rapid and thorough processing of paperwork and money transfer. Very squared away.

Personable

I deeply regret ever opening up an account with GoldStar. I sold my remaining silver bullion 12/26/25 and have been given the runaround with GoldStar ever since then..Every agent I talked with was clueless about my sale, but they were extremely generous with their lip service. I even discussed my ongoing problem with a supervisor and I may havel been better off talking to a wall. She took my complaint and supposedly handled my problem, but never did a follow-up nor called me back, and the issue remained unresolved. Numerous call backs were fruitless until today. I had to jump through hoop after hoop to finally resolve the problem and I'm still skeptical about the finality of it. I even received a letter from Monex in regular snail mail dated 12/31/25 verifying the transaction and yet GoldStar was clueless that it ever occurred. For the last 15+ years, they most certainly expect to receive my fees in a timely manner but are as incompetent as Stan Laurel and Oliver Hardy when it comes to paying me. GoldStar has truly lowered the bar on service and integrity.

GoldStar Trust Company is a premier choice for "independent-minded" investors. Unlike traditional brokerages (like Fidelity or Schwab) that limit you to stocks and bonds, GoldStar specializes in the "alternative" space. If you want to hold physical gold, silver, or private placements in your retirement account, they are one of the most established and reliable custodians in the U.S.

Jordan was my customer service agent. He was terrific. He helped me understand and complete my online form. He was extremely patient and compassionate. He stuck with me until it was finished and confirmed it had been received. He is a real asset to Goldstar Trust. He was a blessing to this senior. Thank you for making him a part of the face of GST.

Very easy to work with and extremely responsive. Brock is a fantastic resource and an absolute pleasure to work with!

I just closed out my IRA from Goldstartrust. Before you open any account with them I would very highly shop around elsewhere. There are many more competitive companies out there. Their over priced service fees will eat into any profits you make. Their customer service department also has a lot to be desired. Just an update on my review. Goldstartrust was kind enough to respond back on my complaints about my service fees. When I took my IRA out in 2016 they were $65. In 2017 they jumped to $75. Then in 2022 to $150 Goldstartrust finds that quite acceptable. I showed them my information from Charles Schwab Bank and they are zero. You may want to think a bit what is the best choice for you.

I transferred a conventional IRA to Goldstar so I could use it to contain precious metals. They worked with Birch Gold to make the process go smoothly. Funds were transferred from the former IRA custodian via check to Goldstar. after they received it they notified Birch Gold which worked with me to use them to purchase precious metals. After selected the precious metals and Birch Gold received them, they were sent to Goldstar for storage. Goldstar charges a fee for handling the account and storing the precious metals. Birch Gold covers the fee for the first year.