GlockstoreReviews of glockstore.com

Would not recommend. After 4 days of my order still not being shipped I just requested it to be cancelled. More than 24 hours to ship a product in 2026 is unacceptable.

Went into the Glock store to get my slide milled for a red dot, and the turn around time was very fast. When I went in I also upgraded my daughters g26 with the new M1X lower. My daughter was really happy with it. They also milled my daughters slide for a red dot. The workmanship was really top notch. Alex was the gentleman that helped us. He was very professional and knowledgeable. I will definitely keep going back to the Glock Store.

The Glock Store made it easy to shop online. They had No problem charging my credit card. But shipping was very slow.. 3 weeks to ship and 4 weeks for delivery. I purchased a compensated barrel that had slices cut into the end of the barrel. I installed it on my Glock 19 and noticed it wouldn't shoot straight on target. After running 100 rounds through it I decided to take it to a Professional Gun smith who is Glock certified. He immediately noticed the bullets were catching in the compensated slices and throwing rounds left and right. I tried contacting The Glock store by Phone but I got a recording stating to email,or text customer service. I did both and didn't receive a reply for 2 weeks. The Glock store refuses to take any responsibility for the defective barrel they sold me. Basically telling me I'm S O L. Glock firearms are Outstanding, But The Glock Store is totally damaging Glocks reputation . Beware of doing business with this place. The Glock Store is a Shady operator. I should of checked the reviews before doing business with them. Small claims court is my only option at this time, but looking at the reviews it seems like I'm not the only customer make a trip to the court house. Buyer Beware!!!

Ordered 2 magazines, Glock store of course immediately charged me, then kept my money for two months. I ordered the magazines from two different retailers and received them. Asked for a refund and got a canned response. When I advised that I would dispute the charge. I was ordered by CS not to do that. Horrible, never again.

Horrible customer service. FedEx lost the order, but it took a month for Glockstore to acknowledge it. They still only partially fulfilled it. I am now 6 weeks since order, haven't received everything, no refunds, no discounts, and no updates. Their customer service number isn't answered, just has message to email or text. It states you should get response in 72 hours. When I did contact them, it takes over a week for any response, and they are rude about complaining that I haven't received my items. I have asked for refunds multiple times and they ignore me and say they will get me the items. I still don't have them all. I will never buy from them again.

I preordered three G43X 15rd mags. After about a month several other companies had them in stock but mine had not shipped. I ordered three more mags from a different website. When I received those I cancelled my order with Glockstore by email. I actually got a reply on Memorial Day that the order was cancelled and a refund issued. I thought that was great. Now...the refunded amount was $12.00 less than what I paid. That was the amount of shipping. The order cancellation was done as an RMA and I assume the computer system absorbed my shipping fee. I have sent three emails and all I hear now is crickets. I have been ghosted by Glockstore. I will see what happens over the next few days, but I think I learned a $12 lesson not to buy ANYTHING from Lenny.

I placed an order on May 16 for two items that I verified were in stock via email with customer service. I didn't hear anything for a week, and spent 72 hours in email correspondence, attempting to get a tracking number for the shipment. Just now, on May 27, I finally got a response stating that the order shipped today (no explanation for the lack of response or the delay in shipping). I don't mind waiting for packages, but taking 3 days to get a tracking number, only to find out that the package had just shipped (after a week and a half) is infuriating. Terrible customer service.

I've emailed them about a first responder discount and order. They advised me I had to call them to place an order for the discount. I tried multiple times to call with no answer. So I emailed them multiple times requesting them to call me. Exactly one month later they email me saying yet they offer discounts to first responders..well that was not my request ..I wanted them to call me so I can place an order. After emailing back how disappointed I was they finally call me and replay to my email again saying to provide them with a part number and credit cards info to place an order.. told them it's too later and that I had ordered my trigger in wanted a month ago from another company. Worst customer service ever.. Never will I do business with them.