Glasses.comReviews of glasses.com

Purchased glasses, they came without the coatings I payed for. Return was easy but I’m told my refund was given to me when it clearly has not. I waited a substantial amount of time and have been patient. Zeelol has given better service and quality for a cheaper amount. DO BETTER Glasses.com.

This is the worst company I have ever worked with. I placed a order last week. Sent over my prescription and received confirmation they had my prescription. No one followed up with me and no email sent to me. I followed up today and then they told me they don’t have my prescription, but if I gave them my prescription they would send me my glasses. I am now already behind almost a week. They said they wouldn’t give me my money back for 15 days. I stated I’m going to contact my bank and report them as a fraudulent claim. I would never ever do business with this company . They didn’t offer any resolution at all for poor service. Very poor company. Do not buy your glasses there.

Paid extra for "express service," but glasses still arrived late and no explanation or refund of that fee was offered. I returned them without even opening the box. They had them back on July 26 and, as of August 15th, I'm still awaiting a credit on the credit card I used to buy them. Word to the wise: if you order from these folks and use a credit card, do it at the BEGINNING of that card's billing cycle! Otherwise, you're likely to incur finance charges should you decide to return them. I wouldn't recommend doing business with them unless you DON'T need prescription lenses and are just buying a close-out off-the-shelf product. UPDATE: April 5, 2023. Glasses.com is now asking for "additional information." Actually, they want this particular bad review, one of many, removed - eight months after it was posted. Yet another example of their clueless customer service. EDIT: Wrote this review in August, 2022. It is now June 16, 2023 - and "Glasses" just responded asking for details. Again, their customer service skills are comical! Ineptitude on parade!

I placed an order for prescription eyeglasses, received a confirmation email, and my credit card was charged. Then a month goes by without hearing anything from these people, I was so busy I hadn’t even noticed it had been that long until out of the blue I receive a refund for the glasses. Without hearing anything from them. Three weeks after that, I get an email from them saying that they shipped my glasses.. and then they attempted to charge my card AGAIN! Thankfully I had already locked that card, but I was still shocked..I will be even more surprised if the glasses end up being delivered after all. Do NOT do business with this “company” !!

The absolute worst place to order glasses. Wrong prescription then they lost my glasses. So now I'm out money and don't get new glasses for another 2 years. RUN!!!!

Placed an order mid June. Received incorrect prescription First week of July. I requested a return and shipped back the incorrect glasses July 7. July 12 it was confirmed my new order was being processed. Nothing happens. I contact glasses.com July 25 and am initially told the order is processing. I point out that we are well outside the stated timelines and the agent looks into it more to suddenly discover oh! Wow! Turns out your order isn't being processed. I get this issue allegedly resolved and allegedly my order is being made. Today, 01 Aug, I receive a message asking me to return merchandise I have already returned and notifying me that my order is being processed. 1.5 months later and they are asking for merchandise already returned and my order is entering processing for the 4th time. I've canceled the order and asked for a refund. Absolutely absurd.

This is the worst experience I’ve ever had ordering glasses online. I have ordered from other companies in the past with no issues but my new insurance company uses this company so I placed my order. The whole process, from placing the order to receiving new glasses should be two weeks, supposedly, according to my order confirmation. So first off, when I put the order in the cart and added my insurance, the price went from 239 total to 407. WTH? So I removed my insurance and the price went back down to 239. Something definitely wrong with that but whatever. Next, I have to manually enter my prescription. Ok. But they never asked for a copy, or confirmation at any point…it’s a freaking prescription! From a dr…so you don’t need this? Or his name? Ok cool. Like I said, I have done this before and that’s definitely a first. Then I paid and received confirmation with the timeline. The first ship date comes up. Says still processing. I contact them via chat. Nobody available so I call. They tell me it’s running late but the lab will send me an email letting me know. 2 days pass. Nothing. Chat. Now it’s 2-3 more business days. That night I get an email stating my order will ship on the 27th of June. 4 weeks after I placed the order. I email. Customer service sends me a 40% off voucher for my next pair—-whatever —fat chance I will ever order from you again. Anyway, got an email last night stating they were shipped yesterday. The tracking button leads to UPS but it’s a postal service tracking number. The tracking number stills doesn’t work as of 7pm tonight, 24 hrs later. I’m not holding my breath after reading the reviews that my prescription will be correct, that they will last for the next year, or that I will even receive them at this point. I have reported them to the insurance company as well, even though they didn’t pay for any of this. They still refer their customers.

Website is ridiculously unstable. I've entered all the details for my new glasses and the add to cart button won't do anything. Started all over in another browser and got the same issue. Bye bye!