ZealthyReviews of getzealthy.com

Response from Zealthy· Sep 22, 2025

Hello Brad! I am truly sorry to hear that you are feeling this way about our program and have an unwanted charge. I promise to do everything I can to help turn your experience around and resolve these issues. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

Response from Zealthy· Sep 22, 2025

Hello Mishma! I am truly sorry to hear that you are feeling this way about our program and have yet to get the help you are needing. I would be more than happy to assist you with any questions you may have. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

Response from Zealthy· Sep 22, 2025

Hello Matthew! Oh no, I am so sorry to hear that you are being charged for our services when you are not able to use them. I want to review your account right away and help find out why you are being charged and ensure you are not in the future. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

Response from Zealthy· Sep 22, 2025

Hello Stacy! I am so sorry to hear that you have not had the best experience, and there was confusion about how our program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider and Weight Loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee. We offer 1-month, 3-month, 6-month, and 12-month options. When ordering a 3-month or more supply at one time, we offer a 20% discount. If you can not afford 3 months, we have a 1-month option.  It does sound like you do have an active membership with us, since you are seeing a monthly fee. You are able to cancel the service anytime using our app or any browser. Heading to the My Profile section and hitting Manage Membership, we walk you step by step on how to cancel. If you are still running into trouble, I would be happy to assist. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

Response from Zealthy· Sep 22, 2025

Hey there Tamie! We are so happy to hear that things are going so well. This is exactly what we want to hear! We would love to turn your 4-star review into a 5-star review. Please reply to the email I have sent so I can get additional feedback. We are always looking to improve and would love to get more information from you. Thank you again for letting us know how your Zealthy experience is going so far. We greatly appreciate it and look forward to working 1x1 with you in the future.

Response from Zealthy· Sep 19, 2025

Hello Jose! I am truly sorry to hear that you are having trouble with the app and service. We are making some small changes on our end, which may be affecting the app on your end. If you continue to have issues or need help with any questions, I would love to assist you. If there is anything else we can do to help please feel free to email [email protected] with the Subject Line "Trustpilot - Lydia" or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!

Response from Zealthy· Sep 19, 2025

Hello Lee! I am so sorry to hear that you have had this issue with your charge. I understand your concern completely, and I will do everything that I can to help you out and ensure you get an update on your request. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

Response from Zealthy· Sep 19, 2025

Hi Christy, thank you for sharing this. I understand how frustrating it must feel to wait for a refill you ordered on September 3rd while also being told the pharmacy is backed up, and on top of that, dealing with being charged twice for your subscription before it was corrected. I’m truly sorry for the stress and inconvenience this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and look forward to working 1x1 with you to get this resolved. Thank you for giving us the chance to make this right.