SpruceReviews of getspruce.com

This is the worst cleaning company I have ever used. Nothing was cleaned, the floors were dirty, the bathrooms were dirty, the counters were barely wiped down. They charged me $150 for one lady for two hours. I had them come back to re-clean, and it was the same problem. Run from these people.

Please anyone out there needing a cleaning avoid these guys like the plague. The cleaners they send barely do a job of cleaning, most of them don’t speak English so there is no way of communicating with them and I suspect the people they hire to work are undocumented as well. On top of that they barely do a good job and just rush into the cleanings themselves. They got mad at me and would not let me book services with them either because the cleaner they sent was rude and would not want to talk to me since she could not speak English. After I got just slightly frustrated she then walked out in the middle of the job while I went to step out after she went into my closet when she wasn’t supposed to and said I had unsafe objects lying around. They are very petty and only like to do things their way. Guess that’s why Trump is getting all the votes 😊

It took about three weeks to book with this company that kept sending me a ridiculous amount of emails and advertising cleaning specials. I finally tried to book with my discount code and was told I couldn't use it because I was getting a move out clean. Ok no big deal so I still booked with them, they finally came out the day before I was supposed to turn in my keys. I paid extra to remove garbage bags, but they later informed me on the day before my scheduled service that they would not be removing any bags, so I cleared out the entire apartment and there was nothing for them to do except mop, vacuum, and make the place look presentable. On the day of service they sent me a text message saying that they could not clean my apartment because they seen a few "flies" flying around...Ok so let me get this straight, this company can't clean your apartment until it's already been cleaned? And they can apparently wear mask and clean with strong chemicals like bleach, yet they are afraid and concerned for their safety because a few flies were seen? What kind of LAZY company is this? Do they just do dusting, spend time relaxing and then overcharge you, what kind of incompetent cleaning company expects a place to be spotless BEFOREHAND???? And then when you go in and clear it out yourself and tidy up, they still REFUSE to clean it somehow? Now I'm stuck trying to get a refund, when they already took the money out of my account, so it is too late to book or afford someone else since I now have to turn in my keys, and they couldn't inform me of this any sooner or come out sooner. I am very DISSATISFIED with this company that was not who they advertised to be, they didn't clean anything because somehow a fly scared them, even though I was just in there minutes before they arrived an didn't see not one fly or bug present. Later on, I went to my apartment and discovered they had left nearly every light on to run up my electric bill, and some of my blinds and windows were left open! Thanks for the inconvenience and horrible service!

I tried them twice just to be fair. Both times they gave sub par cleaning. Most frustrating was the fact that they did not touch the floors. That is mostly why I ordered a Spruce Signature Clean, to vacuum and mop the floors. They failed both times to do this. I was hoping to build a good relationship with Spruce and have monthly cleanings as well as a cleaning every time we rent our airbnb. They proved to us that they can't be trusted to do their job. That's the cleaning side of things. Now for customer service. The first time we hired Spruce for a cleaning and they failed, I had to basically fight with customer service to get a refund. They would only credit my account and were going to schedule to have the cleaner come back. I wanted to be fair. Maybe it was a fluke. I accepted the credit under the condition they would come back and clean the floors. They cancelled the redo last minute. They didn't try to reschedule. Just cancelled. The second time Spruce failed miserably to clean my home, they tried to credit my account again. They wanted to credit $35 of the $99. I told them I wouldn't be using Spruce ever again so I meed my refund to go back to the card I used. After a few more emails I got them to refund $40. Still not good enough. I'm currently at war with them through emails trying to get a full refund. I've sent them many photos of uncleaned surfaces throughout my home. My issue has been escalated.

We keep our apartment pretty clean, so we did a move out clean service with this company. (we won an apartment raffle for a coupon discount) Apartment already empty and we cleaned before movers did their job. Went back after the service was done and nothing looked any different. Got a move out inspection from the apartment staff and they said carpet still needed to be vacuumed... I did another quick vacuum of the living room and so much still got picked up by our old vacuum. Don't use this company. Check the spruce app and all the reviews are bad as well..

I wish I could give zero stars. In April I tried them for the first time and I picked the most thorough cleaning with a first timer discount and the 9-1pm time window. The app is easy to use. And then the problems started. First off, they constantly texted me that they have no entry instructions and warmed me I’ll be charged if the cleaner can’t get in after 15min. I clearly have door codes and I structuring in the place during the booking that they have said aside for that. I took the day off since I am uncomfortable with strangers in house. I sat and sat and sat … at 1:30, no one had showed and no texts were sent.I went to the chat function and they apologized and in another 45min!!!! someone came. They were 2 very nice Hispanic ladies. I gave them a quick rundown and tour. They smiled and nodded and said yes to everything. They rushed thru it like crazy and were “done” in an hour for a 2 bed 2 bath townhouse just under 1400 squft. Turned out, they didn’t speak any English and had not understood a single one of my normal requests.I don’t mind a translation app at all, but you have to TELL ME that you don’t speak English. I’ll be happy to translate. So long story short, the cleaning was mediocre and rushed since they were now super late for their next appointment. I wrote a little polite concern to their chat, they just shrug their shoulders and said “sorry we didn’t meet your expectations, we hope you give us a chance in the future”. Fast forward to today, my regular cleaning service wasn’t available so I thought, after 8 months I’ll give Spruce another chance - SAME THING happened. Booked 9-1 time window. Sat until 1:05 and then chatted. Just another “sorry” and they are trying to find a solution. At 1:40, still no response. And while I was typing to just forget it and cancel all, I got a text that today isn’t gonna work out and they have rescheduled me for 1/3/2024, could I please confirm. NOPE I wanted everything canceled. I told them they better not charge me the $35 cancel fee and I want my money back. They do pre-charge your account 2 days prior to service day!!!! Let’s hope I don’t have to fight for me refund now. DONT USE THEM!!!

I really want BBB to look into this company. I used their services once - booked a deluxe cleaning and my home was not even cleaned correctly. Decided to try it again due to the discount. They cancelled my services at 4:30pm after sending me a message at 2:30pm that they were on the way. Save your time and money folks!

They canceled less than an hour before the arrival window and offered no compensation or explanation. The customer service was incredibly rude. I'm actually kind of convinced this company is a scam, and they definitely don't care about their customers.