GetOEMParts.comReviews of getoemparts.com

I wish I had read the reviews about this company before ordering. I ordered a part n on 6/18/21 and its been almost a month and its still not here even though I keep asking them where is my part. If it doesn't show up soon I will be asking for a refund and will be reporting them.

7/15/21 Ok, now I get an text today that the item shipped. I am requesting a full refund, lets see how that goes. Regarding waiting on your live chat, I haven't the time to wait on this process, the long winded explanation below is unacceptable as well... 7/14/21 As I sit and wait on "live chat" to cancel my order, I started reading these reviews. All are true, no communication. The phone # goes to a recording and no emails or logged in request have been answered. Yes I had to open an account!!! Looks like they have plenty of time to respond to this link! PLEASE CANCEL MY ORDER #306621 fyi...I have been waiting for "live chat" over 17 minus at this point...

I ordered a part from getoemparts.com on June 23, to my suprise the item arrived fairly quickly, once the item arrived could tell by the way it was shaped/wrapped it was the wrong part! I opened it and it was completely the wrong part, EVEN WRONG part NUMBER from what i ordered! Verified on their site that the part was incorrect and tried to contact the company first via phone for assistance! NO CUSTOMER SERVICE! So i used the chat and the person that assisted me was sort of rude to begin with. Eventually I was e-mailed a return label and told the correct part would be on the way. keep in mind this occured on the 2nd and Item was mailed back to them on the 3rd, expected a message to let me know the status and....nothing! tried contacting this company today via email and chat.... its Crickets! cant even get a chat person online to help! i had a hard time locating this part in town, thats why i went online! either way after i recieve my part or my refund i will not be doing business with this company. VERY DISAPPOINTED!

Thank you for exposing their real face on the reviews. Because of you guys I will NOT give them my business. Thank God I found reviews before ordering

Avoid doing business with this company. Wish I would have read the review before engaging in business. I have a SUV that needs a new stock seatbelt buckle receiver. I used their site to find what I would have assumed is the correct part. Their site confirmed that the buckle receiver would fit my car. After a lengthy wait to get my part sent out, I find out that the buckle receiver that THEIR WEBSITE told me would work does not fit. They processed my return and told me that I'd be responsible for return shipping on an item that doesn't fit my vehicle that again, THEIR WEBSITE told me would fit. Here's a direct quote from the e-mail received from their return department that made me laugh at this joke of a company "our website is merely a crude tool to help you find parts that will fit your year regardless of if they are a modification or direct fit from the factory". How are you going to run an online store and not stand behind your infrastructure that we're relying on to order the proper parts? As a business owner myself, I can that their conflict resolution strategy needs some work. A bit of kindness would go a long way, and they've definitely lost all future business from me for anything needed on my personal and fleet vehicles. Guess I'm eating $10 shipping on a $20 part. We'll see how this refund process goes, but given my dealings with them. Hope that $10 was worth future business to you guys. I'm open them reaching out to make it right, but again I'm doubtful that'll happen based on the other reviews I've read

Site is a joke don’t waste your time! Ordered parts on 6/18/21 and after 2 weeks they were still processing. The phone number when you call states they don’t except calls, how convenient for them. After a few attempts I finally got thru with an email and was told it would take 24 to 36 working hours to check with shipping. Seems to me this company if it’s even real does everything extremely slow. The only thing they did in a timely manner was issue my refund. There are plenty of other sites that sell the same parts and are actually good to deal with but definitely stay away from this one!!!!!!

I sure wish I had read the reviews before I ordered from them. I keep getting these emails saying that my order is being processed. It hasn’t been a long time yet but the website said 3-5 days to ship and it’s been over a week. I sent an email with no response so far after a couple days. I paid with PayPal so know I can file a dispute and get my money back if they don’t respond. I’m not hopeful that this is going to go well. So, I get an email from trust pilot saying that OEM wants more information so they can respond. So, they can respond when someone posts on trust pilot but not to an email? If they would just respond and let the customer know what's going on with their order then we wouldn't post reviews. If I didn't respond to my customers at my work then I wouldn't have any and sure as heck wouldn't have a job. I don't think it's too much to expect a response within 24 hours. So the plot thickens. They were posting messages to me on the website but I never set up an account so never saw them until today when I registered. I checked out as a guest with PayPal. The part I ordered was not in stock and supposedly are going to ship in the next 48 hours. I’m not holding my breath on that one. Would it have been so hard for them to just email me to let me know what’s going on? In my opinion their communication system doesn’t work. Not everyone wants another online account just to order one little part. Next time I’ll just call the dealership and pick it up even if it’s more money. Yes, after about two weeks my order has shipped as they say. So much for the 3-5 days it said in the multiple emails that I received that were merely form letters. I understand not every part cannot be stocked. My main issue was the lack of response until I grudgingly registered for an account that I did not want. I should have received correspondence through my email rather than forcing me to register an account that I will likely never use. I feel as if the blanket statement about inventory is a lack of their effort to keep an accurate inventory and make it available to the customer. I should have received an email as soon as it was realized that my order would be delayed.

Buyer beware. Site is garbage.