Luna Physical TherapyReviews of getluna.com

I tried to schedule with them for 2weeks, so did my current PT, They are lousy business people who won’t get my business! THERE ARE OTHERS

Prior to arranging my first therapy session, I verified with Luna and my insurance that Luna is considered in-network based on my coverage. I even performed the intake process and was excited that I'm able to schedule an in-home therapy as it would be difficult for me to travel to a physical therapy facility. After my session, I got an email stating that after review, Luna is out-of-network and I was charged the self-pay rate. Disappointed that if it the out-of-network is true all along, they should disclosed that prior to my first session so I could have cancelled the appointment. Now I'm left to find another provider at the last minute as I need to have immediate therapy sessions done. On the bright side, the therapist I worked with today was very thorough and explained a lot on the therapy plan.

Luna first touched base with me Wednesday January 31. I’m having knee replacement on February 15 and since I will not be able to drive for two weeks and I’m the sole driver for my house, having someone come is a lifesaver. After two days on their waitlist I was dropped out of the blue so I got myself back on the list and I was dropped again! I called and they said there was a glitch in the system and the earliest a therapist could come would be February 20 so I booked that and then the therapist would schedule future appointments. Because my doctor wants to have therapy the next day, I made arrangements around a friend’s work schedule to drive me to out patient therapy on February 16 and I scheduled directly with them before they got totally booked. It was a relief to know that the next session would be February 20 and I would not have to rely on getting someone to pick me up and take me to therapy. Today February 8 Luna calls to tell me they cancelled my appointment with their therapist because I’m supposed to have therapy within 3 days of surgery and they are going to put me on a waitlist!!! I explained to the woman on the phone my experience and was told it was a glitch in the system!!! So the bottom line they have cancelled any possible availability past the 3 days and put me on a waitlist! I was told if I got dropped to call them again! Absolutely HORRIBLE experience!!! Extremely unprofessional!

Luna was a great experience. Adam, my physical therapist, had me walking with a cane in 17 days. Although I only reached 87% in the knee bend, it was due to the swelling in my right knee and leg. It was really hard to get the knee to bend all the way due to the swelling. Adam was patient, and guided me through the process. I had other physical therapy in California when I had my left knee done, but it was weeks before I was near where I am now. Adam has done a great job and we really appreciate having someone like him on your staff. The best was having the convenience of having someone come to the house to do the therapy. Thank you very much.

I had a very positive experience with Luna about two years ago. The company was efficient, answered the phone, and the therapist was excellent. This time I have made repeated calls to Luna to simply schedule an appointment. On the first, I waited for 45 minutes on hold, and no one ever answered the phone. On the next three attempts, I used the option of getting a call back. No call was ever returned. This is very disappointing. Shortly after posting the negative review, I did secure an appointment with an excellent physical therapist. I have had two sessions thus far and the experience has been flawless. I am glad Luna quickly resolved the problem quickly.

I am skeptical about this company. I requested an appointment and two days later I received a list of appointments to choose from. I responded and asked how can I check the credentials of the therapist coming to my home. I asked how do I know the therapist are experienced and qualified. This has been over a week and no one has responded to my question. I followed up again and no one responded. I believe I have the right to verify that the therapist coming into my home is experienced and have the proper credentials to do the job. There are a lot of scams going on these days and everyone is all about your money so people please be careful and check to make sure whoever is coming to your home have the proper credentials and are license to do what they said they are doing . I also believe that they are unprofessional because they could at least respond to my question. As much as it is convenient to have physical therapy in the comfort of your home I am not going to be scammed. I need to know that the person working on me have the proper credentials, and that they are qualified to do the job. If that is the case, then I might as well watch physical therapy on YouTube and do what they do before I allow myself to be scammed.

Terrible experience. Coming off of a back injury I had a daily Rx for physical therapy. I’m not driving yet and I would love in home services. And I control everything with my phone and apps so loved this concept. But Luna totally FAILED. I’m truly in need of medical help and I’ve been waiting two days to hear back from their “network” of experts. I even called into their customer service line to try to get help and was put on hold for 30 mins before I finally gave up. I also tried an online contact to no avail beyond standard messaging. Moving on to the next option. If you need help, my advice is don’t waste your time with Luna.

I am very pleased with my therapy and my therapist, Brady. On time every time. Kind and considerate of this 82 year old woman who just had knee surgery. I have progressed a great deal. Range of motion is great and working on strength