Luna Physical TherapyReviews of getluna.com

I've had good success with Luna. I was able to get my appointments started right after my knee replacement and really appreciate being able to do in home PT. My therapist is very knowledgeable and has taught me what to lookout for and do to be able to have a good outcome to my knee replacement.

This isn't a review of the physical therapist who worked with me (he was excellent), but rather a complaint about Luna's billing practices. Last July, I suffered lateral ankle fractures in both ankles. Once I was able, my doctor wrote a prescription for physical therapy. Shortly after, I received a call from Luna to schedule at-home visits. The representative I spoke with said they had confirmed with my insurance company that each visit would cost between $0 and $50. Based on that information, I agreed to proceed, and everything went smoothly until two weeks ago, when my credit card was charged over $400. Then, today, I received a bill for an additional $700. I strongly advise anyone considering this service to double- and triple-check both with Luna and their insurance provider about the actual costs before agreeing to schedule any appointments. It's hard to focus on healing when I'm overwhelmed by unexpected financial stress.

My therapist is extremely successful with motivating me to strengthen the muscles surrounding my injury because afterwards rehabilitation and recuperation is quite soothing. Thank you, Luna Physical Therapy, for my wonderful and therapeutic journey to recovery.

Perhaps Luna is okay for minor injuries or surgical procedures however, they are totally unprepared and unequipped for major surgery physical therapy. I had a total knee replacement, and the therapist was not equipped with even the basic PT equipment such as step platforms, non-slip pads, folding chairs, foam rollers, etc. The therapy provided for joint replacement was both ineffective and rather dangerous without proper equipment. Case in point, the therapist used a resistance band that was sized wrong and with no padding and I still have an indentation near my ankle from the resistance band digging into my skin after two weeks. That is downright incompetence and malpractice. My response to Luna’s reply…. It wasn’t a multitude of sessions at all, and I stopped immediately with my surgeon’s permission after your therapist injured my ankle. Also, be careful with what you reveal about my sessions as you are venturing into a public HIPAA violation.

Never got around to finding my a physical therapist. Very disappointed. They said they would help me. By the way, i waited for 3 months. These people dont understand, when you need physical therapy, you need it now!

I have very recently started therapy with Luna l have been assigned Ms Emily a professional therapist. I feel hopeful that I will regain my mobility and improve my posture under her care. She's compassionate patient and very knowledgeable and I'm grateful.

Recently, I wrote a review about this company and about the person who treated my injured shoulder. I posted the review, but it disappeared. I assume that I pressed the wrong computer key which caused my review not to post. As I recall everything I wrote in my initial review, I will summarize it below. The therapist assigned to me is excellent and is quite knowledgeable about his field. He is pleasant and does not try to push me to do exercises that would be too painful for my injured shoulder. My shoulder was diagnosed with a tendon tear after an MRI. The tendon tear is a result of my overworking my shoulder while using an exercise machine. The therapist's knowledge, skills, and patience make him highly recommended.

When a customer is not interested stop calling them! You keep calling me everyday. I am not interested in your service and I don't want to deal with you. You're giving yourself the worst reputation possible by harassing people. You make the used car salesman sound like Red Cross volunteers!