LuminaReviews of getlumina.com

I received the webcam in a timely manner, and did receive tracking so I had an idea of when it would arrive. Currently, the Windows software/firmware needs work. I have regular freezes and the AI features are not there yet. Image quality is ok, I'm hoping that it will improve with future software/firmware releases. The next software update (which should start adding AI features) was estimated at the end of last year but is yet to be released. Waiting in anticipation...

Context: I'm a licensed psychologist coaching cofounders to better navigate conflict, strengthen decision-making, and enhance alignment. Between my therapeutic and coaching clients, I have about 25 video sessions per week (zoom), all with a ring light in an office setting with nearby windows using a laptop. Pros: Easy setup. Aesthetically pleasing. Has high-end capacity for clear video calls. Works well for me in low light / evening conditions. Obvious upgrade from the mac's camera. Cons: 1. Auto exposure settings leads to constant and extreme over-exposure. This issue forces me to manually slide the exposure between calls based on time of day and ambient light conditions. Sometimes, I have to adjust multiple times even with a call or my video will become far too dark or far too light. This inconvenience alone made me regret this purchase. 2. Color / hue challenges as well, though not as significant of an issue as the difficulties with exposure iMO. 3. Lack of information to refine the picture settings. I love the wide range of settings to toggle and improve the picture, but am frustrated there's not a more detailed guide or walk through to perfect my setup. I feel like I am using this to about 75-80% of its capacity. Overall, I want to like this camera and preferred this to existing options and other startups. I like its aesthetic and ease of setup, but feel frustrated with the auto adjustment settings, especially exposure, which makes this setup far more tedious and time intensive to use on a daily basis. Looking back, I would have picked an established camera instead.

Not off to a good start at all. Support is all on Taiwan time which is the middle of the night here. North American support is coming in a couple of months. In the meantime I am dead in the water and no help available.

The hardware is great. Good quality video. But the software is horrible. So many bugs. I can't possibly use the software (because it's so buggy) and I'm on an Intel Macbook Air from 2020.

After months of shipping delays, it is difficult however I'll start off on a positive note. The hardware is excellent and feels really premium. It also has a premium feel when unboxing (think apple) so it's quite nice in that respect. It's neat and looks the part in my workspace BUT although I wasn't expecting the software to be perfect, (I appreciate it's working progress beta) the video quality is shockingly bad. Like really bad. The quality is blurry and looks like a 720p cam at best. If you are using a Logitech stream cam/brio, razer etc or similar you will notice this straight away. I don't see how the software is going to improve this to be honest. But we'll see. I was never really interested in the bells and whistles (cameraman etc) I just needed a quality webcam that looked great for my client calls. Sadly I was left massively disappointed and felt duped into the creative marketing they have. In my view, the product is just not ready for the market. I can only imagine how tough it is for a start-up to enter this market but you just cannot sell something that does not do what it says on the tin. It is not 4k quality. Oh and it doesn't work on Loom either - something I use every day Still, the product does have hope but if you need a webcam that works 'out the box' look elsewhere. Update: After speaking with support who were very helpful I managed to set up the camera to a good quality. My recommendation is to reach out to support who will help you set up the device. Added an addtional star.

Software releases need to speed up. At this point there is no difference between this camera and a logitech

Camera hardware is wonderful. The software is unfinished. It promises to get better but delivery was late and software has no supply chain.

I clicked on an Instagram ad and thought the product too good to be true. Sure enough, when I checked Trustpilot, there are a huge number of terrible reviews; all the good ones seem fake, suspiciously mentioning all the features in a marketing-speak, and are from reviewers with only one other review. To top it off, the link to its own Trustpilot page from the Lumina website seems to be a screenshot image of a five star review which then takes you to a Trustpilot page with a 4 star review! Scam.