FurLife™Reviews of getfurlife.com

Response from FurLife™· Jul 16, 2024

Hi Ashley, Fantastic news! We're so happy the collar keeps your Frenchie tick and flea-free, allowing them to enjoy the outdoors safely. It's great to hear our customer service team was prompt and helpful with your previous issue. Thanks for choosing us!

Response from FurLife™· Jul 15, 2024

Hello Terry, Thank you for your feedback, and we're genuinely sorry to hear about your dissatisfaction with our product. Our collars are designed as a preventive measure to help protect against fleas and ticks, rather than a solution for dogs that are already infested. If your pets already had fleas, additional treatment methods, like those provided by your vet, would be necessary to fully address the issue. We apologize if there was any confusion regarding our return policy. While we do have a 30-day return window, our aim is to ensure customer satisfaction and we strive to assist our customers beyond this period whenever possible. We regret that your initial contact with us did not resolve your concerns. We would appreciate the opportunity to make this right for you. Please contact us directly at [email protected] so we can work towards a solution. Your feedback is invaluable in helping us improve our products and services. Thank you for bringing this to our attention, and we hope to earn your trust back in the future. Kind regards Marc

Response from FurLife™· Sep 29, 2024

Dear David, Thank you for your feedback, and we're sorry to hear that our response has left a negative impression. I want to assure you that all our replies are crafted personally and thoughtfully within 10-15 minutes by me, not by an automated bot. Your trust is very important to us, and we genuinely hope you'll reconsider your decision based on this clarification. If you have any other questions or concerns, please don’t hesitate to reach out. Thank you for bringing this to our attention. Kind regards Marc

Response from FurLife™· Jul 16, 2024

Hi there, thanks for your feedback! We understand wanting to support US companies and the wait time can definitely be frustrating. We're always working to improve efficiency, so hopefully your future orders arrive much faster.

Response from FurLife™· Jul 13, 2024

Hello Rachel, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We take all customer concerns very seriously and are committed to resolving this issue for you. We apologize for the inconvenience caused by the delay in your order. We are sorry the first delivery failed, as we communicated via email. There is a free redelivery on the way to you. You should receive it soon! Regarding the response time from our support team, I can see that we reply swiftly to your email. We appreciate your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us directly. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc

Response from FurLife™· Jul 16, 2024

Hi there! We're so glad to hear your golden retriever is staying safe from pests with the help of GetFurLife. It's fantastic that you can give them peace of mind outdoors without harsh chemicals.

Response from FurLife™· Jul 16, 2024

Hi there! That's fantastic news, we love hearing your pups adore their new bed! The fast delivery and comfy design sound perfect for tired pups.

Response from FurLife™· Jul 13, 2024

Hello Heather, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our collars are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. Regarding your concerns about communication and returns, unfortunately, I cannot find an email from you in our system. Could you please send me a message at [email protected] so I can check it for you? We are committed to addressing any issues and ensuring your satisfaction. We apologize for any inconvenience you have experienced and appreciate your patience. Please reach out to us directly so we can resolve this matter promptly. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc