CheekyReviews of getcheeky.com

I ordered a mouth guard that ended up being too bulky and hurt my jaw and teeth. They offered to send a new one and shave it down. Was marked as delivered but never showed up in my mail box. Even sent a search request to USPS upon recommendation of Cheeky and all it showed was that it was delivered but I never received it. The USPS will not do anything more about it so I don't know what else to do. 125 bucks down the drain.

Update: I received the guard and it works fine. I am staying with three stars for now due to initial concerns but it is good enough that I am not cancelling. Prior: As of right now, it has been almost a month since I sent impressions in and I am getting canned responses that they have the impressions but have not yet been scanned (first message like this was 15 days ago,last was today saying same thing). Today I also got a new message that they have a technical error that tells me nothing. No clue if I will ever get this or if I just lost $100. Either way, I'm not relying on them so will need to get a replacement from the dentist.

The online customer service response was friendly, but I still can't track my one-time order. Cheeky can tell me they received my impressions, but I can't log in anywhere and see where in the queue my order falls. So I was told to just wait for an email, and they process them in the order received. It's been two weeks since I sent my impressions back, but I haven't received an update from Cheeky. It's frustrating to have spent this kind of money and not have a way to track my order.

I have mixed feelings on this company. I ordered my first night guard from Cheeky a year ago. I don’t recall a long waiting period for any of the steps, from the impression kit to receiving the night guard. When I received the product (soft), it truly saved my life. My headaches and jaw aches went away immediately, and the guard was comfortable enough. I ordered a new one (hybrid this time) a few months ago, and although I had selected the one time replacement option, they signed me up for a subscription. I emailed customer service, and it took a few days, but it was straightened out. Again, I received this guard in a decent amount of time. I stupidly left the guard out of the case and my puppy chewed it, so I had to order a new one again and I paid the $20-something for one business day shipping. This is when I became upset with the company. I placed an order on 1/29 and didn’t receive the guard until 2/12. 2 whole weeks. During that time, I emailed customer service several times asking where it was and demanding a refund for the one day shipping cost. At first, it was explained to me that one day shipping means after the product has been made, which could be 5-7 days post order. Ok… but then a shipping label was created on 2/3. And the product wasn’t shipped until 2/10. A whole week after. I emailed angry again. They refunded me the shipping cost and apologized. I finally received the guard, and the shipping label clearly says USPS Ground, nothing about priority or rush or one day. So I’m not sure how they can even offer one day shipping. 2 weeks was a long time to wake up with head and jaw pain. Had I known it would take so long, I would have gotten a crappy one from CVS to hold me over. But I will say, I do love the Cheeky hybrid guard. It feels good and I can speak normally with it in. So I guess I would say give it a try but be patient. Don’t expect to receive it immediately. Don’t select one day shipping. No point. You’ll just fight with customer support.

I got a night guard to protect some new crowns. They sent me impression kits, with 2-part putty that I used to take impressions that I sent to them. They eventually sent me a night guard that fit pretty well. It just took a lot longer than I expected. I placed the order on 10/22/2025. They sent me the first kit and I took impressions but the putty must have been old since it didn’t harden for hours. I followed the directions anyway, which said to leave the tray in place for 3.5 minutes. Since the putty wasn’t hard at that time the quality of the impression wasn’t good. I sent the impressions to them on 10/31/2025 anyway. They sent me another kit, and then another. I eventually had received a total of four kits. The last one must have been ok, since I received my night guard on 1/2/2026. It fit well, and I’m satisfied with the night guard itself. However, the process was a lot longer than I’d expected, so I can’t give four stars.

When I received my kit, I followed the instructions precisely but the putty did not fully set up in the time specified. I left the impression material in my mouth for over 5 minutes before removing the tray. The putty was still a bit soft. I was afraid the impetus distort during the return. The night guard I received is more like a retainer that completely covers my teeth and gums which I was not expecting. I have had both soft and hard night guards and they have never been like this. I hate that it covers my teeth completely and fits exactly like a retainer. This tray is extremely tight upon insertion and leaves my teeth sore by morning. Again, I have never had a night guard create issues or fit like this one. I am definitely disappointed.

Service has been good but I still don't have my bite guards... and I ordered 7/31. My molds were apprently lost in the mail. :-/

I used cheeky years ago. It was simple, reliable, and it worked. I recently restarted and the mouth guards I've received are never the same. They also have issues with their system. I am on a 3 month cycle but I had to reach out to them to get it sent. It defeats the purpose.