Geologie Reviews | Read Customer Reviews of geologie.com

Geologie Reviews | Read Customer Reviews of geologie.com

Geologie reviews

Showing 171 reviews with 1 star · Clear filters

Catalina S.
Posted Apr 17, 2023
Es una estafa me descontaron 161…
Es una estafa me descontaron 161 dólares de una supuesta suscripción y no recibí nada apenas vi el débito llame a mi banco porque no lo estaba autorizando y esta empresa geologie le dice al banco que recibí otras cremas que no he recibido si aceptaron desuscribirme pero no recibí nada por los 161 dólares que me descontaron son un fraude aún estoy apelando ese débito que no autorice aparte que no recibi nada pero ellos insisten que me enviaron a mi dirección y reviso los productos que venden y ninguno suma 161 no sé ni qué me debitaron no entren ni a la página son un fraude
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Griffin E.
Posted Apr 9, 2023
This company is a scam and signs you up…
This company is a scam and signs you up for monthly subscription without permission.
Response from Geologie· Apr 10, 2023
Hey Griffin. Thanks for sharing your thoughts. We actually do not register any customers for a subscription unless they give explicit consent to receive recurring orders from us during checkout of an order. Our team communicates these subscription details transparently in a few places before, during and after checkout whenever a membership is involved. We outline the structure of how our subscriptions work during our skin type diagnostic, starting with a 30-day trial that rolls over into a larger-sized set, and we also detail associated ongoing costs there. Additionally, purchase of any discounted trial order that entails a membership cannot be completed unless a customer consents to our terms and manually marks a box indicating that they understand our refill policy. Our customers are always in the drivers seat, though, and can update any membership preferences along the way that they might need through flexible account controls. Products can be changed in between orders, upcoming order dates can be manually adjusted and the subscription itself can be canceled outright at any time prior to a new order processing. If a question ever comes up on how to get that taken care of, our support team is always happy to help and we also have a robust series of FAQ pages on walkthroughs for these actions available on our site. We've requested some additional details from you via Trustpilot to see if there's anything else we can assist with more directly about your experience -- always happy to help!
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Orlando R.
Posted Apr 7, 2023
Poor customer service
I ordered these products, and it took several months to retrieve them. The products don't really work. Cancelled my subscription through help desk email and was advised that my subscription was cancelled and I was refunded my money only to be charged a month later. Tried contacting the company and was told to cancel my subscription online. I believe the customer service is subpar as well as their products. Not worth the money.
Response from Geologie· Apr 11, 2023
Hey Orlando. Appreciate you sharing about your experience, and sorry to hear that our team missed the mark. It looks like they have been in touch with you and are happy to assist further if you have any other questions for us. Your trial order with us did take a little longer than we would anticipate to deliver due to holiday delays -- about two weeks between December 6th and the 21st -- but not several months. And when your first full-sized order with us processed before you had a full trial period due to those delays, our team canceled, refunded and postponed that order for you to give you more time to decide whether or not you wanted to move forward with your membership. One of our support reps also applied a lifetime discount for you moving forward and shared additional details on how to go about rescheduling your next order with us, but it doesn't look like any account preferences were updated in that time. As a result, your next regularly scheduled full-sized regimen order processed with us three months later due to it still being on our default shipping schedule. Our customers are always in the drivers seat, and we offer flexible account controls to update any preferences you might need along the way. Products can be changed in between orders, upcoming order dates can be manually adjusted and the subscription itself can be canceled outright at any time prior to a new order processing. It looks like your membership has now been canceled moving forward, and our CSM is happy to help dial anything in regarding the regimen if there's a better set of products that can help you achieve the results you're looking for -- don't hesitate to ask.
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Rosendo R.
Posted Apr 7, 2023
DO NOT USE this company
DO NOT USE this company, unethical and deceiving practices. Order one thing and they will subscribe you to everything and not even let you know they shipped or charged your card and they make it an entire process to even unsubscribe. I went from a sample order to an order of over 250 dollars and the only reason I found out was through another company because even there site hides where your current orders are unless you're on your phone. STAY AWAY. There is also no customer service number you are at the mercy of when they contact you back via email.
Response from Geologie· Apr 11, 2023
Hey Rosendo. Thanks for sharing your thoughts, and sorry to hear that you didn't have a positive experience with us. We actually do not register any customers for a subscription unless they give explicit consent to receive recurring orders from us during checkout of an order. Our team communicates these subscription details transparently in a few places before, during and after checkout whenever a membership is involved. We outline the structure of how our subscriptions work during our skin type diagnostic, starting with a 30-day trial that rolls over into a larger-sized set, and we also detail associated ongoing costs there. It looks like you added on some additional products at a discount that are not typically included in our Complete Set, too, and we specifically called out there that refills would be included in future shipments as well. Our customers are always in the drivers seat, though, and can update any membership preferences along the way that they might need through flexible account controls. Products can be changed in between orders, upcoming order dates can be manually adjusted and the subscription itself can be canceled outright at any time prior to a new order processing. If a question ever comes up on how to get that taken care of, our support team is always happy to help and we also have a robust series of FAQ pages on walkthroughs for these actions available on our site. It looks like our team responded to you within about two hours, but we unfortunately haven't heard back from you in a few days to see if there's anything else we can assist with. Don't hesitate to follow up on the thread you have with our CSM if you have any additional questions, Rosendo!
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A.
Posted Mar 13, 2023
Unauthorized Charges they refuse to refund.
Charged me with an unauthorized transaction and proceeded to deny any chance of refund. I am currently disputing it with paypal, because their customer service is completely useless. UPDATE: my replies to the clueless employee paid to spew this nonsense Hey Alex, thanks for your review here. It sounds like our support team has already ensured you're taken care of. ----- what does that have to do with my awful experience you caused? You scrambled to accept my refund ONLY AFTER I got paypal involved. If I hadn't you would have stolen my money happily. Our records show that you accepted an order discount during a previous cancellation attempt and maintained your subscription with us so that it could be applied to your next regularly scheduled order. No additional action was taken to make changes to the membership after that discount was applied and the order processed, so your latest order was placed as normal. ---- They're now blaming customers for mistakes caused by their absolute trash user interface. You intentionally make cancelling obtuse and difficult. I absolutely cancelled on the date they claim I kept the subscription. This issue is on you and the fact you're now pointing fingers at me is pathetic. Don't hesitate to follow up on the active thread you have with our CSM if there's anything else we can help with! ----- This "thread" has consisted of nothing helpful or pleasant to deal with. This company exclusively conducts customer relations over email. Why? Because they are trash and you should steer clear. They couldn't even accept criticism and instead whined back with a misleading and untruthful reply. As if I didn't dislike you already.
Response from Geologie· Mar 13, 2023
Hey Alex, thanks for your review here. It sounds like our support team has already ensured you're taken care of. Disputes can often prolong issue resolution for a customer, and our team is happy to work with folks internally to expedite the process and provide a better experience than the alternative. Our records show that you accepted an order discount during a previous cancellation attempt and maintained your subscription with us so that it could be applied to your next regularly scheduled order. No additional action was taken to make changes to the membership after that discount was applied and the order processed, so your latest order was placed as normal. Don't hesitate to follow up on the active thread you have with our CSM if there's anything else we can help with!
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Ashley
Posted Mar 9, 2023
Worst experience, feel conned and robbed.
Similar to other reviews on here, I was unaware that I was entering into a subscription after paying for a trial. After 5 weeks I receive my trial, use it for 5 days and am then charged £140 for my first purchase. After contacting the support email within hours (3) of the charge, I was responded to a day after, where I was told that the shipment could not be held as it had left. I was told that even if I refuse delivery of the products, returning them unopened is still a contaminated product that cannot be returned to their stock. I was also told that the generic step by step products are tailored to me specifically and that this is another reason as to why they cannot be used for anyone else. Having looked into this it appears that the shipment was processed weeks after my first complaint asking for them to retain the shipment. After purging some of my frustration in the previous sentences, this still feels like the worst customer experience I have been a part of, even after having half of my payment returned.
Response from Geologie· Mar 21, 2023
Thanks for your review, Ashley, and sorry to hear about your experience. It sounds like our CSM did step in here to ensure you were taken care of, so please don't hesitate to follow up on that email thread if there's anything else we can assist with at this time. Your trial order did undergo some shipping delays which, in conjunction with your overseas shipping address, cut into your trial period with us. We always want our customers to have a full trial period to decide if they need to make any changes to their membership before proceeding with a full-sized order, so apologies that that did not happen here. Our team was happy to let you hang onto this latest full-sized order, on us, however. Apologies again for any inconvenience here, Ashley. We hope you enjoy the complimentary 90-day set, and let our CSM know if there's anything else we might be able to help with.
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Amanda S.
Posted Mar 9, 2023
Subscription scam alert
I don't know if this stuff works or not, I just know that my teenage son was roped into a subscription without his knowledge. I contacted them to let them know they had duped a minor into their subscription scam and they basically said too bad. He thought he was getting a free sample so apparently their ad was set up in a way that he did not know he was going to be charged for a subscription. He only wanted face wash and he was charged over $100. Scam alert.- Update: After contacting them 4 times they finally refunded the charges. I think more because of this review not because of my inquiries. I initially didn't know where the stuff came from until they responded with my son's email address. They kept sending me canned responses about how you can cancel anytime. Even though, I am not the 1 who ordered it and didn't know anything about it. After my initial inquiry, instead of saying that it can be canceled any time, they should have said, we have canceled this for you. Not until the 4th or 5th person responded did I get adequate resolution. So I stand by my review, you should be aware that it is not a "free" sample, you are signing up for a subscription.
Response from Geologie· Mar 10, 2023
Hey Amanda. Thanks for your review. Our terms and conditions stipulate that anyone purchasing on our site and entering into a membership with us is either of legal age or has the consent of a guardian to do so. We also communicate relevant subscription details during our skin diagnostic; in multiple places on the checkout page, where explicit consent is needed to be given for recurring orders by manually checking a box in order to complete purchase; and again in an order confirmation email post-purchase. Our free trial advertisements also clearly include "Membership Required. Cancel Anytime." verbiage. Our team's been happy to let you and your son hang onto the latest full-size order for free and assist with subscription cancellation. Don't hesitate to reach back out if we can help with anything else, Amanda.
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Jillian S.
Posted Mar 5, 2023
Bad Reaction
The skincare products made my skin quality worse than before. I had a set that was custom-selected to help with my two problem areas: dryness and fine lines/wrinkles. The products I was recommended made my skin even drier, which made my fine lines and wrinkles worse, and caused cystic acne to form. After filling out this review as well as a review prompt from Geologie, their customer service team did get in touch with me asking me for pictures of my skin reaction to see if their dermatologist team could help me find a solution. They recommended a “sensitive skin” version of their products, however, I’ve declined to use anymore of their products. I appreciate the assistance I received from Andy in getting a refund for the products I couldn’t use.
Response from Geologie· Mar 6, 2023
Hey Jillian! Thanks for your review, and sorry to hear that you're going through a transition period with your trial. It looks like our customer success lead has been working with you to share more info on what all goes on during the first few weeks of using a new skincare routine and will continue to work with you on that. Some adverse reactions, like small breakouts or dryness, can occur when starting a new regimen because your skin is now being exposed to new, active stimuli from the ingredients. The good news: this passes. There are a number of reasons why we offer 30-day trials, but one of them is because 3-4 weeks is really the minimum amount of time needed to adjust to a new regimen. We have a few blog posts on our site that outline what exactly goes on scientifically during these first weeks of usage, along with what you can expect and do to make it over the hump. Our success team of skincare specialists is happy to continue working with you to ensure you get back on track. We also communicate subscription details transparently before, during and after purchase of any 30-day trial set that brings recurring orders with it. A membership is in fact not initiated for any customer who does not give explicit consent to receive ongoing orders from us at checkout by manually marking a terms box to complete the purchase. Customers are also always in control of subscription preferences and can make any changes they might need from the account page in between orders or reach out to our support team if we can assist with anything along the way. Our team will look forward to hearing back from you to ensure you're taken care of!
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