Geologie Reviews | Read Customer Reviews of geologie.com

Geologie Reviews | Read Customer Reviews of geologie.com

Geologie reviews

Showing 171 reviews with 1 star · Clear filters

Scott M.
Posted Aug 25, 2022
No communication
They decided to cancel their return policy without notification to the subscribers. I tried multiple times to cancel my subscription but the only way to do that is through creating an online account. Every time I tried to create an account, they send you a confirmation code that is only good for 3 minutes. It never took the code. But I figured next time my order came I would return it. That's when I found out the return policy changed. Now I have $140 of product I do not need or want. That is a lot of money when I am a lone provider of a family of 4. I was at least allowed to cancel my subscription.
Response from Geologie· Aug 25, 2022
Appreciate you sharing, Scott, and sorry to hear that. Our team hasn't been able to track down an account with your name or any recent communications, so we've requested some additional details about your experience via Trustpilot. Keep us posted and we're happy to look into this further for you and ensure you're taken care of.
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Monica
Posted Aug 15, 2022
Can I give 0 stars!
Can I give 0 stars!? AWFUL customer service with this company. RUN! Here's some free advise, DO NOT accept a trial, do not have calm feelings about their promises to reach out before there is any other action to your account. Get an ad for Geologie? DON'T CLICK!!
Response from Geologie· Aug 18, 2022
Appreciate you sharing, Monica. We attempted to get some additional customer info from you and your purchasing experience via Trustpilot, but we haven't heard back from you. Please don't hesitate to reach out to our support team if there's anything specific we can help with, or simply follow up on the request we sent your way to provide some more context on your experience. Customers who choose to opt into a subscription with us during purchase of a 30-day trial -- or any other products, for that matter -- are provided with a clear and full rundown of applicable details before, during and after purchase. We communicate transparently not only that you're entering into a subscription, but also how much your follow-up orders will cost and how frequently you'll be charged for them. Customers are also more than welcome to purchase a la carte if a subscription isn't for you. To make subscription management as easy as possible, customers can exercise flexible account controls to make any updates they might need to a subscription with us in between orders. Don't want to move forward with the same set of products you received in your trial before your first 90-day order with us rolls around? No problem, just log into your account with a seamless one-time password and you should be able to make any changes you might need there. We also have a robust series of FAQ pages that walk through any actions you might want to take within your account, like adjusting your next order date with us or canceling the subscription if things aren't working out. And for any other questions you might have, our support team of skincare experts is always happy to help via live chat or email. Thanks again for sharing your opinion, and don't hesitate to follow up if there's something concrete we can help with.
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Garrett R.
Posted Aug 9, 2022
Personalize this
I signed up for a subscription which ships automatically. With every other company I have had a subscription with, they send you an email before it ships. Not Geologie. I noticed a charge to my bank account and immediately tried to contact them to cancel the order. Their reply was that it had already shipped and because it’s “personalized,” they don’t accept returns. I call BS. A) It’s been a week and the package hasn’t left their facility B) they have like a dozen products that are mixed and matched to “personalize” it. It’s not monogrammed, you can put that back on the shelf. Cancelled my subscription. Decent product, terrible customer service. Edit: Geologie did reach out to me. Maybe their customer service isn’t terrible, but their decision not to remind you that you’re subscription is about to ship, is. I’m not the only one who has had this problem, it seems like an easy and reasonable fix. “Hey xxxx, your order will ship in x days, please check your subscription page if you need to delay or change this order - Geologie” That’s all we’re asking for.
Response from Geologie· Aug 9, 2022
Thanks for sharing, Garrett! We communicate subscription details transparently prior to and during checkout of a 30-day trial order. Once the trial period wraps up, our subscriptions roll over into a set of larger regimen products shipped out every three months by default. Customers are welcome to modify their shipping frequency, exact order date and regimen products at anytime during the trial period via flexible account controls if any changes are needed, though. The best way to avoid an unwanted regimen order from processing is to simply log into your account with us and make any of those above changes, or reach out to our support team for assistance if needed. Given our commitment to quality, we're unable to accept returns on orders where there's a potential for products to be opened or used before re-stocking. We do this to ensure that all our products ship directly from us to the customer, with no possibility for tampering or degradation. It sounds like our CSM followed up with you and was able to confirm that your order did indeed ship and its tracking info is updating on the way to you. Give him another shout if there's anything else we can help with.
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Kyle V.
Posted Aug 8, 2022
Terrible Customer Service
Do not place a subscription order with them. I placed a trial order with them and it took 3 weeks to arrive, a few days after I received it, they charged my card for nearly $300 CAD. I tried to cancel the order, then I cancelled my subscription on their website and emailed customer service. Even though the order was placed at 4am and I emailed them at 9am requesting for them to cancel, they told me I couldn’t. I had to wait until I received the products, then ship them back and I had to pay for the return shipping. The representative sent me a link to cancel my subscription and I did once again to be safe, I asked him to confirm that it was over and he agreed. This was months ago and I again woke up to $222 charge on my card from them. When I emailed them again to cancel, they canceled the order no hassle but that wasn’t an option previously? They also do not have email notifications for when you are renewing orders, even though I’ve used multiple subscription services like this before and they always email you even when the charge is only $10/month. The company just seems very shady and slimy hoping that you will not notice the charge and by the time you get the products, you won’t go through the hassle of returning them. Don’t buy, there are so many better face care products for men for half the price.
Response from Geologie· Aug 9, 2022
Thanks for sharing, Kyle! It looks like our records unfortunately paint a very different picture. Your initial trial order with us delivered to Canada in just 10 days. You then had over three weeks to make any additional changes to your subscription that you might have needed before a subsequent 90-day order was placed. When our team was contacted, after your next order processed, your subscription with us was still active. We passed along management instructions for you at that time with a reminder to cancel your subscription with us to prevent any additional recurring orders from processing, if you so chose. You responded with an acknowledgment, but still took no action to make changes to your subscription with us, so our team did ultimately assist with handling subscription cancellation for you to make sure you were taken care of. We strongly encourage all our customers to take advantage of easy account login and management controls to make changes internally, and also send out cancellation confirmation emails when that action is taken. If ordering a la carte is preferred over a subscription, we're all for that. Subscriptions do provide benefits over one-time purchases, but at the end of the day, we want what's best for our customers and understand that subscriptions aren't for everyone. We're always just a live chat or email away if any help is needed to dial in a regimen or update ordering preferences.
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Owen
Posted Jul 25, 2022
As everyone else has said beware of a…
As everyone else has said beware of a $150 charge without warning. I received a free trial and after a few days requested to cancel my subscription, and to my surprise I see a $150 charge on my bank account. I notice the charge 1 hour after and instantly look for a way to contact them. I find a phone number, but after calling the call is answered by a bot telling me to email them. After emailing them I get a response 15 minutes later saying that they can not cancel the shipment and do not accept refunds either. Do not bother shopping with Geologie. EDIT: After some complaining they offered me a 35% refund and I will still receive the product
Response from Geologie· Jul 27, 2022
Thanks for sharing this, Owen. Unfortunately our team never received any outreach from you until late in the afternoon after your first 90-day order with us had already processed and shipped out. Once an order has shipped, we are unable to cancel it or accept a return as part of our commitment to quality and sanitary practices. It sounds like you were aware of the subscription after receiving your trial order, correct? Did you at any point log into your account with us to double check its details or attempt to make changes to it? Doing so is now easier than ever with our updated account page, and we encourage all customers to log in and check out what all you can do there. If you can confirm for us how you requested to cancel your subscription, that would be greatly appreciated, as we'd like to assist further here if you made any attempt within your account to cancel the subscription yourself and had issues. Again, the first contact we received from you was 30 days after your trial order was received, after your 90-day subscription order had already processed and shipped. Please feel free to let our CSM know if there are any details we're missing here via the email thread you have open.
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Ak T.
Posted Jul 19, 2022
Make sure to stay away from these guys
Make sure to stay away from these guys. I was charged without notice for their product ($151), and I explained to the customer service rep that I hadn't had the chance to try the product. Said they don't cancel or do refunds or take the product back. Just stay away. I haven't tried the trial product, but with the kind of policy they have, I do not want to have a thing to do with your products or company. It's a scam ideology.
Response from Geologie· Jul 27, 2022
Thanks for the review, Akintunde. It sounds like our CSM has been working with you via email to try and find a resolution here but is no longer getting a response from you. We understand it can be frustrating to forget about a subscription until after a new order is processed, which is why we encourage all our customers to take advantage of our easy and flexible account management controls. Not ready to move forward with a full order as your trial period comes to a close? No problem, just log in and delay the order or reach out to our support team if you have any questions we can help address. We give plenty of notice about our subscriptions, and over the course of a 30-day trial period, no action was taken to cancel or otherwise manage your subscription. Likewise, our support team was never contacted for assistance until after your first 90-day subscription order had already processed and shipped. Don't hesitate to get back to our CSM if there's anything else we can help with.
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Tomi D.
Posted Jul 12, 2022
These guys are a bunch of thieves
These guys are a bunch of literal thieves! They offer you a "free" sample and then they charge you a monthly subscription for unwanted products! Stay away from this company!!!! I have sent back the unwanted $150 subscription they made me sign up for and for over a month I've been waiting to get a refund. These people are the exact reason why you should never get stuck in any product that claims to be "free" STAY AWAY!!!!
Response from Geologie· Jul 15, 2022
Hi Tomi. I believe our customer success lead has been corresponding with you directly and shared all the ways in which we communicate subscription details with customers. We're very upfront in making sure everyone knows what they're getting into with the subscription both before and after purchase. Unfortunately the dispute you chose to file before setting up a return with us continues to impede our ability to issue you a refund on your last order. These typically prolong the return of funds and prevent us from achieving a timely resolution. Our team has done everything it can to get you taken care of but is sidelined here until that dispute shows as withdrawn. We'll stay in touch via the email thread we have with you to ensure this gets concluded.
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Nicolas B.
Posted Jul 9, 2022
Please read before purchase
This company will bill you for products you didn’t sign up for. So when you see large sums of money to coming off your account for something you didn’t agree to your natural response is to login and cancel you subscription - but your password doesn’t work - then you think it’s okay I’ll reset the password to login. There’s no way to do it! I could not believe it. Then their live chat sends you in circles. They basically want you to give up and pay. I should also mention I initially signed on for the $25 demo, then automatically abs unwillingly got put on a far more expensive 3month program. I was annoyed but thought I had three months before I would be billed again. Nope; next month they bill me more! All in all I spent 15x what I had originally intended. Stuck and not able to opt out. I ended up calling the bank to cancel my credit card. I’m personally spending my own time and resources with the bank to investigate these unethical subscription frameworks. Whoever is running this company needs to understand that this will only benefit them in the short run. Customers will leave when you break their trust. Good riddance losers.
Response from Geologie· Jul 22, 2022
Thanks for your review, Nicolas. I believe our customer success lead reached out to you separately to address your concerns. To reiterate, we are 100% upfront about our subscriptions prior to and after purchase. We include this information first during our diagnostic, where we communicate that A) a subscription is being generated for recurring purchases and B) just how much each subsequent subscription order will cost after your 30-day trial period wraps up. You also received an upcoming order email ahead of your first 90-day order with us in April, at which point you did not cancel your subscription. We received no indication from you in the three months since that you were interested in canceling, nor was any action taken to update your order date or cancel the subscription from within your account, until after your second 90-day order with us processed this month. At that time, our support team was happy to get you taken care of and manually canceled your subscription with us internally. Let us know if you have any additional questions on all this and we'd be happy to help.
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