Bad
24 reviews
Genuine Jacket StoreHonesty, pricing, process and quality scores appear once 5 customers have rated them.
A smart and premium jacket brand for men and women, which is an abstract of rich fashion retailing experience. We Capture market trends and newness in colors, quality fabrics and shapes and show them all in effortless jacket styles. The shades and designs offered by us are a great offering for everyone who wants to stay concurrent with vintage as well as modern fashion trends. Our collections exhibit classic fashion-comfort equations while defining a vibrant style.
Genuine Jacket Store (genuinejacketstore.com) has 24 customer reviews on Rated Honest, with an average rating of 1.6 out of 5.
24 approved reviews, newest moderated first
Antoinette
Posted
I've had absolutely no problems ordering from this company. They delivered to Australia, and the jacket is lovely! Communication was perfect; they always answered emails. I am buying another jacket from this company.
Nathan S.
Posted
Buyer Beware! I ordered a genuine leather jacket as a birthday gift, and months later, this is still unresolved. I never received the jacket, and despite repeated emails requesting a refund, Genuine Jacket Store continues to send generic apologies and tell me the matter is under review. They have provided a photo of a package on my porch, but I never received the jacket. Every follow up leads to another apology and another promise, with no resolution or refund. Absolutely exhausting customer service. Think twice before ordering from this company.
Response from Genuine Jacket Store· Oct 14, 2026
Dear Nathan, We completely understand your frustration losing a birthday gift is incredibly disappointing, and we sincerely apologize for how stressful this situation has been for you. To maintain full transparency for you and our community, we want to confirm that this order was shipped via FedEx International Priority and officially marked as delivered on August 5, 2026. FedEx provided an official Proof of Delivery document alongside a photograph confirming the package was left safely at your provided residence. Because the carrier has validated the delivery on their end, we are actively working with FedEx to investigate this discrepancy. Our support team is in ongoing communication with you via email, and we remain fully committed to helping you resolve this and finding a fair solution. Best regards, Customer Support Team Genuine Jacket Store
Anas A.
Posted
Great experience with the quality delivered
Josh M.
Posted
The product I was sold was a complete dupe of what I wanted, everything about it was wrong. Spelling of words, dis proportionate sized letters in words. Everything was incorrect. AVOID at all costs, don’t be a dumb idiot like me.
Caleb G.
Posted
Avoid at all costs!!! This company are a fraud! Have refused to refund despite notify them of cancelation within 2 hrs of order placed. Do not use this company. Save your money and dont buy buy from these scammers
Hamish C.
Posted
Very hard to know what you are getting. Website said premium quality but my item was less much than that. Company did refund after countless emails but only after I ship item back at my expense, eating over a third of my refund. There are lots of fantastic jacket sellers online, sadly these guys aren’t they.
Guy C.
Posted
Rip off. Item not in stock. Won’t refund me unless they charged me a $20usd shopify fee. Not my problem they can’t stock but I have to wear it. Avoid avoid avoid.
James A.
Posted
Total trash. Ordered a Brad Pitt Sunspel style shirt and received a garbage $2 shirt in Forest green instead of light (thyme) green, it was too small and cost $179 CDN. Terrible!! Never buy from them, it’s trash.
