General RV CenterReviews of generalrv.com

I purchased a 2026 new Coachman Remote 14R. About 50 days later. The battery was releasing a rotten egg smell. I take it in, to General RV West Palm Beach location. They give me a new battery and send me off. I insist they must check the solar panel, and check what is causing the battery to smoke up. They check it and the solar panel control is over charging the battery. They get with the manufacturer and it will take 6 weeks to ship me a new solar panel control board. I wait the 6 weeks, I go in to get it installed, the screen is cracked on the new control. The service man says they will put that one in for now. He will take pictures and get with the manufacture to send a new one. Then as I’m leaving I want it writing. Now the story changes and they say I must contact the manufacture, the part was mailed to me. I don’t know who makes the solar control. Some one at General RV ordered it not me. Now I must wait until they get it all figured out. In the mean while I’ve purchased a new unit from them, that has defects, and I must fight constantly so they do there job and fix it.

Bought a Coachman Beyond Van, I agreed on a price of 138k. I traveled from Wi to Michigan to pick it up & also put down 20k which would have brought down the total cost to 118k right? To find out all the hidden cost they put on to wipe out that 20k to bring the cost back up to 138k plus you don't find out till they Email the total paperwork & down load it. to find out also the driver side mirror was broke that was not disclosed to me also the van was used by someone in that company for a road trip which the signs were sand on the floor plastic spoons & forks in the drawers damaged or worn marks on cabinets. I bought the van with a supposed odometer mileage of 305 turns out when I noticed the odometer @ 889! When I brought this to their attn. they tried to sweep it under with excuses & a 100 bucks! Totally the worst company I ever experienced!

Found a motorhome we liked here. Called to make an appt to view it (ready to buy). Found out one of the employees was taking it on vacation and were told we’d have to wait to see it. Very off putting and rude to deny a paying customer. I see why this place gets such poor reviews. We’ll go elsewhere.

WARNING! STAY AWAY FROM 'General RV Center'! THEY DO NOT SUPPORT YOUR RV ISSUES POST SHIP! I HAVE A DOZEN ISSUES THAT HAVE BEEN IGNORED FOR OVER 3 WEEKS! NO REPSONSE, NO ACTION, NO RESOLUTION!!! General RV Center receives highly polarized reviews, with customers praising their wide inventory and sales teams but frequently expressing frustration over post-sale customer service and long repair wait times in their service departments!!! ABSOLUTELY CORRECT! I HAVE A DOZEN WARRANTY REPAR ISSUES THAT HAVE BEEN IGNORED FOR OVER 3 WEEKS!!!

Went to General RV to purchase our very first camper, my husband & myself. What we thought was going to be a pleasant experience has not turned out to be that. The salesman that we dealt with was great! We worked the numbers, were informed we had to pay a pre delivery inspection fee as well as some other fees. Fine, we will pay the extra fees to make sure that our RV is in great working order when we pick up. We show up on pick up day, takes us 3 hours to work through the whole pick up service (were passed off to many different people). Made some purchases from the RV store & were told they could put these items in the camper for us. Great! After we finally get home (4 hours later) because we live almost an hour away, we notice the items we purchased were not in the camper 😠. So Saturday morning, we have to drive another hour there and another hour back to retrieve the items we already had paid for. Later that weekend, we go out to do some things in the camper and we notice when we turn the battery power switch on, there is no electric. My husband proceeds to do some testing (he is an electrician) and finds out there is no proper connection with the battery! We contact General RV and they tell us we are going to need to drive ANOTHER HOUR BACK to bring the RV back. That Friday we return with the RV so here we are leading into a weekend so now they can’t look at it until the following week. They determined that yes my husband is correct and the wiring to the battery is non existent/damaged. They file this under the warranty and receive the “ok” from Winnebago to make the repairs. Well, thank gosh because this is brand new 2026 RV. Now, back to the pre delivery inspection that I mentioned before, if the PDI was in fact completed, how did they miss that the electrical to the battery was no good? The electricity is a major component so I am having a hard time understanding if the PDI was even truly completed or was this just negligence on their behalf.. We paid $1,779 for an inspection to be completed that I very strongly feel was not and have been offered $500 as a “goodwill favor” A favor?!?! Maybe the favor should have been completing the PDI that WE PAID FOR! We were also told the hook ups & connections were already installed for the back up camera as well and when attempting to hook that up, we also found out that was false information. We have made several requests to the store manager to provide us with a copy of the PDI that was completed only to be told these are internal documents that they cannot supply to us and that when we signed off on buying the camper we bought it “as is”. As a consumer, I am very certain that I have a right to an itemized bill that I was charged a fee for. We have pursed getting a reimbursement through General Rv for a PDI that was not completed and that has been a joke. This dealership is horrible, the worst buying experience for first time RV purchasers and I 100% do NOT recommend anyone using them.

ZERO STARS - SKETCHY! Salesman told us a price that seemed too good to be true without us even throwing out a bartering price yet…that price was reiterated with salesman which he shook his head yes (mind you all of this is on their surveillance for their review) Derek Bosch, sales manager, comes out with his finance form and the price that was thrown at us is now $8,182 higher than salesman threw at us. When questioned about the final price configuration Derek Bosch made a snarky comment then told us to leave the store. We happily obliged. Derek then sends a email asking for feedback where he should have left it alone…but since he’s asking for feedback…well…that’s exactly what they are getting.

My first review was about the sales department. This one is for the service & parts department. they have been excellent in assisting me by answering my questions & trying to help in solving my problems w/the sales department. I would definitely recommend the service & parts @ the Clarkston General Rv store.

Worst RV Dealership around. Service department is even worse. Took our brand new Coachman class b van in for dead coach batteries. Was told they would replace both batteries under warranty. They only replaced one with a standard car battery. They installed the battery on its side, draining battery acid all over the battery tray, generator and undercarriage. I took it back, and they let it sit with the battery acid all over it for a week, replaced one battery, and didn't even try to clean it. Now I have damage to the underside of our new coach. Went to pick it up as we were told it was ready, waited for an hour just for them to drive it up front. Horrible attitudes from the service writer.