GemnationReviews of gemnation.com

Zero star! "I should give them zero star. I ordered a watch from them. They never shipped the item. They hold my order a few days then tried to contact me to sell another more expensive one instead of ship the one I ordered. Don't ever trust them. They will never sell a good one with good price to you. This is my first and very bad experience shopping. Zero Star!"

I'm in the UK and Gemnation (New York) had the watch I wanted in stock and at a good price. They answered email questions quickly and offered payment options. On Saturday I paid online, my purchase was immediately acknowledged, and the watch was dispatched on Monday. It arrived in the UK next day. I paid the VAT and duty on Wednesday and received the watch on Thursday morning. The timepiece is authentic, brand new, in perfect condition with tags, box, and booklets. They also provided their own 2 year warranty card. I could not have done better service myself! If and when I need to get it repaired or serviced I will send it to the UK service centre or a local stockist. But, hopefully, I will get many years of accurate timekeeping :)

When I received my watch, I immediately noticed that the crown and the rotor was malfunctioning. I had the watch inspected by a watchmaker and the verdict was quick: lack of lubrication. He told me the watch was probably stored for a long time in some dry and/or warm environment without due care and the oil had dried up. Contacted Gemnation for warranty. After 2 weeks, 15 emails and reminders to Alex Breuer from GN, I finally got a written statement confirming that this will be covered by warranty and I could send it to them for repair and free lubrication service. The only thing I would have to do is pay for shipping to and back, a total of 60$ (!). Weeks after I sent it back, the same GN employee confirmed me that "The watchmaker has repaired your watch and is testing it at the moment". When I received the watch back after MORE THAN 2 MONTHS and countless reminders/emails, I immediately noticed that the watch was IN THE EXACT SAME DEFECTIVE CONDITION. This was confirmed by my local watchmaker: he confirmed that NO REPAIR HAD BEEN PERFORMED. I contacted Alex Breur again, and after again countless reminders and emails, he replied that "Gemnation will only cover the costs if there is a new defect, the watch was received and lubricated, if it is for the same issue then there is nothing more that can be done as it has already been lubricated." A blatant lie. He suggested me to send it again to them at my own cost (!). The breach of trust was so blatant that I gave up sending it to them and contemplating a local repair. I asked a refund of at least the shipping costs, it was refused. Not to mention the cost of service, that goes without saying. Avoid Gemnation at all costs. 50+ emails, countless reminders, blatant lie and misrepresentations from their representative, and I'm only left with 60$ lost in shipping costs and a watch I do not dare to wear anymore since the crown is stuck.

After buying a watch they do nog respond to a service question About a repair!! The official Raymond Weil company just said that gemnation is not an official dealer , so there is NO warranty!!! Be aware!!

I bought a watch, paid by paypal, after 4 days of the transaction was canceled. Sell watches which are not? Do not buy from them !!!!!!!

Aufgrund der guten Bewertungen des Unternehmens bei Chrono24 habe ich ein Modell dort bestellt, da es trotz Zollgebühr und Versandkosten preislich attraktiv war. Die Kommunikation funktionierte sehr schnell, umfassend und gut. Die Lieferung erfolgte außerordentlich schnell. Kann ich empfehlen.

J'ai acheté sur Gemnation une montre M L malgré l'erreur sur la fourniture de la montre lors de la livraison . Le Marchand a reconnu ces tords et pris entièrement à sa charge tout les frais liés à cette erreur .Je les remercie pour avoir traiter cette réclamation avec compréhension Lorsqu'ils ont pris la mesure de l'erreur ils ont toujours répondus rapidement à mas des demandes. Je recommande ce marchand.

Gemnation was selected by me through internet with best ratings by BBB business bureau. I was anxious as I was ordering $40,000 to 85,000 range 3 watches upto $ 200,000 total. At the end all the three watches were beautiful, as described and delivered with Original Patek Papers. Their prices were very good, though I would recommend offering them a realistic offer after doing your homework to get the best response . Overall very good experience. For this deal they also put in 4 nice watches for my children. I will definitely recommend them in future and I have indeed to my brother in law.