Average
249 reviews
Geartrade.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Where adventurists buy and sell the gear we love for the outdoors we need.We call it UnNew Outdoorhttps://geartrade.com/how-it-works
Geartrade.com (geartrade.com) has 249 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
249 approved reviews, newest moderated first
Kendall S.
Posted
Received all payments and follow up on making sure that payments were on time and follow up was excellent. Did very well corresponding information between buyers and seller.
Response from Geartrade.com· Jun 17, 2020
Thanks so much Kendall!
Travis P.
Posted
I have never had a problem on GearTrade. Customer service was helpful when needed. I have bought and sold over $1,000 worth of items. Great site
Beth K.
Posted
Retail on Kuhl jacket I liked $169 - found on here - used but in excellent condition it said - received in a week for $100 less than retail and it's in perfect shape - very happy!
Jeremy W.
Posted
Item sold on Jan. 10th. It is February 25th and I still have not received payment. Customer service responds to my emails, but there is still no check in my mailbox.
Response from Geartrade.com· Jan 30, 2019
Jeremy, I'm sorry you had a bad experience on GearTrade. I see in the order notes that the buyer was waiting on delivery of the item and that delivery was delayed. I also see that they received the item on 2/3 and your check was mailed 10 days later. Did you end up receiving the check? If not, we are happy to resend the check or send payment via PayPal. Thanks for your business and understanding. Let me know what we can do for you. Thanks, Rob GearTrade.com
Ned D.
Posted
Buyer lied about the condition of a product I sold on the site. There's no way to disapprove it once it's in the buyer's possession. I asked for it be returned to me and the sale canceled, but GearTrade never pushed it with the buyer. So I got stuck with a bad review that weighed heavily on my trust rating. They take 13% of your profit. I have had far better luck selling on ebay and craigslist.com. This outfit is sketch.
Response from Geartrade.com· Jan 30, 2019
Ned, I'm sorry you had a bad experience on GearTrade. We are more than happy to remove the bad review left by the buyer. We always make sure we get pictures from the buyer before we authorize a return to the seller to make sure the item is in the condition the buyer claims it is in. How else can we help you in this situation? I've been working at GearTrade for over 13 years and I am more than happy to help you out. Let me know what we can do for you. Thanks, Rob GearTrade.com
Kim D.
Posted
Beware when you purchase from Gear Trade. I ordered two items from this company. One was a pair of scuba shoes. When they arrived they were not as described. Very small and would not fit me. It took approx ten days to receive them. I want to return them but Gear Trade will not accept it. Second item I ordered was scuba gloves. I received a e-mail this morning from they the order has been cancelled by them. No reason. After waiting ten days they cancelled the order. How can a company operate this way? Very Very poor customer service and I will not do any more business with them, What a rip off company.
Response from Geartrade.com· Jan 30, 2019
Kim, If you received an item that was misrepresented, you can certainly return the item. For example, if you ordered a size 8 and received a 9, that is grounds for a return. I'm sorry you had a bad experience on GearTrade. Let me know what we can do for you. Thanks, Rob GearTrade.com
Richard C.
Posted
Might be a good place to buy items, but think twice before trying to sell anything. Buyer received my item 5 days ago, still no word about payment... **Update** Their policy states that the buyer has 72 hours to inspect the item before payment is sent. In any case, 8 days have passed and I have yet to see any kind of payment. **Update** Today is February 16th, and I have yet to see any kind of payment for the item I shipped in good faith. I will give it 24 hours before I report the item as stolen to my local police department. It has been 19 days since I shipped it.
Response from Geartrade.com· Jan 30, 2019
Richard, I'm sorry you had a bad experience on GearTrade. Did you end up receiving your check? If not, let us know your most up to date address and we will send you payment. Sometimes, checks get lost in the mail. It is rare, but it happens. OR if you've changed addresses or have an old address on file, the check may have not been forwarded to your correct address. I've been working at GearTrade for over 13 years and I am more than happy to help you out. Let me know what we can do for you. Thanks, Rob GearTrade.com
Simon C. N.
Posted
This website has everything, even inspirational videos! I spent much time and bought what I wanted.
