Genova DiagnosticsReviews of gdx.net

Every time I take a test from Genova there are absurd problems caused by their total incompetence or stupidity. Twice I did their methylation panel and twice they failed to process part of the test because they lost what I sent to them. Now I’m about to do another one of their tests and I can’t enter my insurance information because my doctor checked a particular box on one of their forms. Whether Genova takes my insurance should have nothing to do with my doctor’s practices. In fact up until now they took my insurance and now are making up an idiotic reason for not taking it again. I’m instructing my doctor never to order a lab from them again.

There really should be a no star option. This company has clearly fraudulent billing practices. Genova did to me what they apparently did to countless other customers: they railroad you into paying an upfront cash payment directly to them, even though you're providing your insurance information for billing; then they bill your insurance 4 times the amount you have been quoted (I was quoted $445 for a GI effects comprehensive profile test; paid $179 up front, and just received another bill from them for $279-- in addition to billing my insurance $1845 for the same test-- which they are now billing me, since they are apparently out of network). You can't quote a customer a set amount for a service, then tell them their insurance may cover a portion of that amount (if they also pay up front, which NO legit company asks you to do, btw, but you don't question these things when you have stool samples that must be sent out THAT DAY, and you're obviously not well or wouldn't be doing this in the first place)-- then BILL their insurance an amount FOUR TIMES the originally quoted amount, AND THEN go back and make the customer pay the rest of the originally quoted amount plus whatever their insurance company then bills them for the fraud they have perpetrated on them. This can't possibly be legal...oh yeah, it's not, which is why Genova just paid $43 Million dollars in a class action lawsuit in 2020 for overbilling medicare/medicaid for unnecessary tests. Clearly they have not changed their practices and are preying on people who are unwell, quoting them one price and then billing them and their insurance, creating a huge hassle and expense. This sort of rampant greed and complete lack of ethical or moral standards is rotting our country. Anyone associated with this company should be ashamed. You would think Genova would be embarrassed to keep having various "business managers" respond on this site to the exact same complaint about fraudulent billing-- over and over, year after year-- with the same canned lines and hollow "apologies," all the while actually blaming the customer and taking no responsibility for their CLEARLY fraudulent practices-- and continuing them, cheating more sick people just so they can pay their already wealthy executives and shareholders even more money. Nice work. Hope you're proud of yourselves.

Such a scam. I have phone calls and records stating I only had to pay $300 out of pocket yet was charged over $1,000. I am refusing to pay since I see they scam many patients and they keep threatening collections. I have all records and don’t care about collections as it doesn’t hurt me but it’s more the fact they are hurting others. So sad. So many better companies and go elsewhere !

Update 25th October 2024 I actually managed to get some of my money back from genova diagnostics. Only £180 out of the £490. The rest they kept for the allergies element of the test which essentially told me I have hayfever which I have known since I was 6. For a month I went strict carnivore and my symptoms dramatically improved. Within two days my energy levels were amazing. I'm about to begin the cabeivore diet again. Plants do nothing but harm me! So, I have paid £490 for a food intolerance test which has left me feeling overwhelmed and with yet more questions than answers. I am trying to call genova diagnostics to explain that I feel like I have been mugged off but the calls keep kicking me out after being on hold for 4 or 5 minutes with a message saying they are having a technical problem and to try calling later. Items showed up on my food intolerance tests which I have not been eating. I had the opportunity to speak with someone from genova diagnostics and to ask them how come items have showed up which I had 100% not eaten. I was advised that this is because of cross reactivity and that I need to go away and work out what cross reacts with the items which have showed up on my test. I do not feel that this is good enough. Genova diagnostics you have taken £490 of my money to then come back to me and tell me to work out what is actually causing me the issues. I still don't know everything that I am intolerant too and this list could just keep growing and growing. I would like to feedback to you that you should know what cross reacts with what and then be able to advise your customers, accordingly. Yesterday I ate something which clearly has not shown up but cross reacts with something. I could not sleep all night. I have had to phone in sick to my job on a suicide crisis line as a mental health nurse because I can't help people on no sleep and with as much flatulence (sorry if that is TMI) as I currently have. This has become so bad I have now vomited three times as well. I needed some help as this is affecting every area of my life. I dont want to keep being off sick from work. My team and patients need me, after all and I want to be at work. I need to speak with someone please. Also I just need some sleep and don't want to resort to an antidepressant with sedative effects to actually be able to sleep. I have had problems with sleep for years probably because I have had hayfever since I was 6 and I have no idea when the food intolerances started but they have probably been an issue for a long time too.

IF SOMEONE FILES A CLASS ACTION LAWSUIT AGAINST GENOVA, PLEASE INCLUDE ME! I ordered an allergy testing kit. Their listing was very misleading and the test results bogus. I've had allergy\sensitivity testing (blood drawn since it's more accurate) done at my Allergy Doctors office (an MD well known in the field). I wanted to save time and money for some up to date retesting, so I ordered testing done by Genova. Genova's blood drawn test results even showed me not be allergic\sensitivity to food items I've had anaphylaxis or hives from and allergic\sensitive to foods I have no problem with. When I contacted them (including a manager), they insisted the results were accurate and refused to refund me since they said they ran the tests results in their lab. Running erroneous tests does not qualify for payment in my world. AVOID THIS COMPANY!

This company is not here to do lab tests for patients but here to use patients to milk their insurance. Never stated anywhere in their documents that they will charge the insurance a hefty sum. And when asked for an explanation for their invoice over call the customer care lady hung up, emails from them either threatened me that if not paid on time they will increase the charge or that literally said - give the money. No explanation for their invoices even when asked about 20 times. Only these above 2 messages were sent in email responses regardless of what I asked.

Their billing practices should be reevaluated. They’re more concerned about getting a maximum from you, your insurance, then additional bills for you as well. They specifically do not go in networks with insurance so they can bill you as much as possible. When customer service says 80% of customers call in with the same concern - maybe the concern should be evaluated in how you can do better. I will not use them again, I will not recommend them to anyone, and I will specifically tell my healthcare provider and any provider who uses them about my poor experience.

I wish would have listened to the review before doing this test. Was the test helpful, I suppose but not worth what I am paying now. Before I did the test I called the company to get an understanding of how I would be billed and was assured it would be a reasonable amount. Now I owe $1800, for this! Total BS, there needs to be more transparency about how they work with insurance. Please do yourself a favor if you are reading this and do not use this company!