GatsbyshoesReviews of gatsbyshoes.co

Physical Aids

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3.1

Average

1,396 reviews

Gatsbyshoes3.1Average

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About Gatsbyshoes

Over 250,000 happy customers!

Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.

Also known as: gatsbyshoes.co
Website: gatsbyshoes.co
Category: Physical Aids
Listed on Rated Honest: 2026

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SCOTT N.

Posted Mar 21, 2024

BAD, BAD, BAD, BAD PLEASE READ RETURN POLICY

This company is AWFUL!!!! Why are we forced to give one star???/ This company deserves no stars and to be shut down!!! Their shoes are worse than junk!!! I could buy better shoes at Walmart. They seem to push the idea of Orthopedic.....But there is nothing even remotely orthopedic about these junk shoes. Sadly I read all the bad reviews, only seconds after placing the order. HERE IS A BIG NOTE.... FOR ALL THE FOLKS THAT SAY THEY NEVER GOT AN ORDER EMAIL, FROM THIS COMPANY... It goes into your spam, or in my case, JUNK FOLDER....Speaks to the quality of their product. They claim that you can cancel the order before 1 hour has elapsed, but that's hard to do if you never received their confirmation email, because it goes into your JUNK folder. Upon doing research, I found out that this company is a Chinese Shill company with a very cutesy, American sounding name, that is nothing more than TEMU!!! The same company that sells Americans other CHEAP JUNK!!!!!! Now if you must order their JUNK shoes, PLEASE READ THEIR RETURN POLICY BEFORE DOING SO. This is where they really get you..... You have 30 days from receiving their junk to initiate a return....THEN....YOU ARE EXPECTED TO PAY THE RETURN SHIPPING!!!!! THEN....TO ADD INSULT TO INJURY......THEY WILL CHARGE YOU A `10% ADMINISTRATION AND RESTOCKING FEE!!!! SO NOW, YOU ARE OUT THE SHIPPING MONEY YOU SPENT TO GET THEIR JUNK.... AND THEN....MORE SHIPPING MONEY TO GET THEIR JUNK BACK TO THEM!!!!!!! ALL THE WHILE.... THERE IS MENTION OF RETURNING THEIR JUNK SHOES IN A BOX!!!! I ESPECIALLY MENTION THIS..... BECAUSE THEY SIMPLY WRAPPED ONE THIN PIECE OF BUBBLE WRAP AROUND THEIR JUNK SHOES..... AND PUT THEM IN A PLASTIC BAG TO SHIP!!!! HOWEVER.....NOW YOU ARE LEFT SCARED....THAT IF YOU DON'T GET THEM RETURNED SAFELY.... THEY WILL NOT REFUND YOU......TO SHOW HOW JUNKY THEY THINK THEIR CRAP SHOES ARE......THEY WILL GLADLY REFUND 30%, AND ALLOW YOU TO KEEP THE CRAP THAT YOU CAN'T WEAR!!!!!!! BUYER BEWARE......THIS IS A BAD COMPANY THAT SHOULD BE SHUT DOWN!!!! I HOPE FOLKS WILL PLEASE HELP SHUT THEM DOWN.

Response from Gatsbyshoes· Apr 28, 2024

Hi Scott, I'm truly sorry to hear about your experience with our company and the disappointment you've encountered with your recent purchase. Your feedback is incredibly important to us, and I want to assure you that we take it very seriously. I understand your frustration regarding the difficulties with our confirmation emails and the inconvenience caused by our return policy. We strive to provide a smooth and transparent shopping experience for all our customers. I apologize for any confusion caused by our return policy and while we do ask customers to cover the return shipping costs, this was properly disclosed which is why we have the refund policy of our company in the footer of every page for easy access. Once again, I apologize for the frustration and inconvenience you've experienced, and I appreciate your patience and understanding. If there is anything we can do to further assist, please feel free to let me know.