Average
27 reviews
Garden GloryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We design lifestyle gardening products and outdoor decor with focus on high end design and premium quality. We ship worldwide and target people who don't settle for ordinary.
Garden Glory (gardenglory.com) has 27 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
Showing 9 reviews with 1 star · Clear filters
Madeleine M.
Posted
Otroligt dålig kvalité på dynorna som inte ens höll en sommar
Response from Garden Glory· Aug 21, 2026
Hej, Trist att läsa din review, vi har redan svarat dig i vår kundtjänst. Du var här och köpte dina dynor på vår sample sale där det tydligt framgick att dessa dynor var prover och ej hade något UV-skydd. Därav det låga priset.
R.M.
Posted
The company advertises that it answers emails within 24 hours. This works for standard inquiries—which appear to be handled by AI—but as soon as a question becomes more complex, you have to wait a week for a reply. In my case, I bought a swim ring for €95. It was delivered almost exactly a year ago and was used only three times, for about an hour each time. Now, the swim ring has torn along the factory-made seam, despite having been used normally. After I filed a complaint, the first email I received stated that the item was no longer in stock and asked me to choose something else from their range, offering a discount on the replacement. I selected the same swim ring in a different (available) color and requested free shipping due to the manufacturing defect. This request was rejected, and they are no longer willing to offer a discount either. I haven't received any response from the company for a week now. I would advise against doing business with them.
Jasmine H.
Posted
Purchased a tree stand (retail cost £295 so I had high expectations) and it arrived with so many scratches and marks. I contacted customer services asking for an exchange and they said ‘The marks shown in your images are purely cosmetic and will not affect the durability, functionality, or lifespan of the tree stand in any way. Due to the individual nature of the manufacturing process, we unfortunately would not be able to provide an exchange that is entirely free from such marks.’ Nowhere on the website does it state this, or manage the purchasers expectations, I am extremely disappointed with the product and service. Do better Garden Glory!
Response from Garden Glory· Jan 21, 2026
Dear Jasmine, Thank you for sharing your comments also here. My name is Linda Brattlof and I am the founder and CEO of the company. I have reviewed the case and your communication with our customer support. I have also looked at the images you sent. Our tree stands are all made by hand in a cast mold and it is impossible to make such big pieces as this kind of product without having tiny tiny air bubbles/marks. But they are hardly visible when looking at the hole product itself. We have sold this beautiful item for 3 years, it is very much appreciated. With this said, all customers have 14 days to return an item if not satisfied, so do you, but we have not received any request to return it. Please let us know if you want us to provide you a return label. Sorry for not meeting your expectations. Best regards Linda
Svetlana J.
Posted
If I could give a zero rating I would. Hose ruptured in less than a year and I accepted a replacement. The replacement product ruptured in less than TWO months and they refuse to provide a refund and even question the use of a hose. So unless you never use it and store it away, it is a useless and expensive product and the service is unacceptable. I will now have to take this further to get my money back.
Response from Garden Glory· Apr 30, 2025
Hi Svetlana, Once again, we are sad to understand that you are everything but satisfied. Our biggest mission is to make sure that everyone is happy with our products. But with this said, we also have the right to not approve some claims, for different reasons. which was the case here. I know we have finally come to a solution and hope you are happy with that. We put a lot of pride in our products and brand. Hope to see you back in the future. Bets regards Linda
Donivee N.
Posted
I ordered a reindeer hose holderSeptember 12 and have yet to receive it!
Response from Garden Glory· Jan 2, 2025
Dear Donivee, So very sorry to read about your experience with us. I can tell you have been in touch with our customer support who have informed you about Fedex not finding your package that was picked up with us several months ago. Our customer support are awaiting your reply since couple of weeks ago regarding if you wish a refund or await a new delivery, Please get back to us asap. We sent you a new email today. Best regards Linda
Pam V.
Posted
I ordered the large Lion pot on May 18, 2023. I still have not received it 2.5 months later. Every time I emailed asking about the order status I was told it will be mailed next week or at the end of the month. I checked the website for this product 2 weeks ago and it said it is expected to be mailed in mid August. I just checked the website again today and it says mid September. They are selling a product they do not have.
Response from Garden Glory· Aug 2, 2023
Hi Pam, We totally understand your frustration. It's very frustrating for us as well, we strive to exceed our customers expectations at all times, but sometimes things happen that we cant control, as these pots. We have been told by our supplier that we can expect delivery of it in May, then they told us the sea shipment was delayed and that we could expect delivery in June, then July etc. We are very sorry for keep you waiting. We finally received them last week and they are all to be shipped out coming days. I guess you have been offered compensation already. Again very sorry. Linda
Helena
Posted
The nozzle killed my flowers because of the water pressure and it came off the hose. The company refused to accept a return or exchange. Don't buy products from this company they are useless and expensive.
Private
Posted
I ordered weeks ago. One item was to be "shipped at the end of March" - nothing has been shipped yet as far as I can tell. Waiting for a response. The products look nice and it is an interesting concept, but I still have no idea because I am waiting to see when anything will even be shipped. A suggestion for whoever is running Garden Glory - give estimated arrival times for items and give updates. If you dont know when something will be ready because of your internal production delays, be more transparent about it. Will I ever get the products? No idea/no idea when.
Response from Garden Glory· Apr 13, 2023
Hi, so sorry to understand that you are unhappy. Totally understand. Do you mind sending me an email to [email protected] with your name and order nr? Would like to follow up. Best regards Linda
