Great
166 reviews
GameGear.netHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We Play and Review Each Product We Sell.We're a group of video game-manics who strive to import and provide quality video game products, to gamers all over the world. Our team source products directly from manufacturers and fulfill orders via our self-built fulfillment network, eg, overseas and domestic facilities, air cargos, etc. We employ world-class carriers like UPS, DHL, USPS and FBA as our shipping partners for international and domestic shipping. Most importantly, we play and review each product, like a real gamer does before we sell it.US Location:GameGear.net201 Ruthar Dr.Newark, DE 19711Email: [email protected]: 323-334-0979
GameGear.net (gamegear.net) has 166 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
166 approved reviews, newest moderated first
James S.
Posted
I've contacted customer service multiple times and gotten no response.
Response from GameGear.net· Oct 29, 2024
Hi James, We've responded to your email and offered help. Can you please share me with the error screen? The card might be corrupted. If that is the case, I'll send you a replacement. Thank you!
Alex H.
Posted
I bought a SNES Classic Edition Ultimate, which is a great product overall, but they have a full list of games that are included on it on their website, so you expect everything on here to be included. The list of N64 games was completely missing from my console. I have been trying for weeks to contact their support to ask about it, but they will not even give me a response as of yet. I have not been rude to them, just trying to get an answer from them. It really bothers me that they claim to stand by their products and offer support and solutions, but then they just stone cold ignore me. I may return the product, but to do that, you still have to rely on them answering your email to give you a return address, so I may never get that response either.
Response from GameGear.net· Oct 29, 2024
Hi Alex, I’ve responded to your email and apologize for the delay. To unlock the hidden systems, including N64, please follow these steps: press "Start" to access the Main Menu, then go to "Game Collection Settings > System Displayed" and check the boxes for the systems you wish to unlock. You can also reference this video: https://youtu.be/Onj0eCyPBGw. Thank you, and let us know how it works for you! Please note that you’ll need modern controllers with two analog sticks or USB N64 controllers to play N64 games. The mini cartridge, which has a magnet and attaches to the console, is purely decorative. The N64 games are hidden because SNES controllers do not support 3D games. I have updated the game lists on the product detail page to avoid confusion. Please let me know if you need help to find the USB N64 controllers (sorry, we are out of these). Thank you!
Tanya S.
Posted
UPDATE: Max reached out to me and has resolved the situation. He went above and beyond to get me the new unit quickly and my husband was happily gaming two days later. The system itself is great and has all the games, even the rare not so popular ones he likes to play. I purchased the Nintendo emulator for my husband for our anniversary. He played it for one week, and then the games would not load. When you select a game from the list it just brings you back to the list. My husband and I have been trying to reach customer support for over a week now. We have sent messages and emails and have not heard anything back. I’m so disappointed and apparently out $200.
Response from GameGear.net· Oct 22, 2024
UPDATE: Tanya, It’s a pleasure to assist you and learn your husband’s story. Gaming means so much, and it saddens me that he was without games for days. I’m thrilled that you’re both back to gaming now! Thank you for your business and the chance to resolve the issue. God bless gamers! Tanya, Thank you for your patience, and I apologize for the wait. I have arranged for a replacement console and a backup disk to be shipped today, order # GG7882. I also upgraded the shipping to priority mail at no extra cost to expedite the solution. As a fellow gamer, I understand the frustration of being without games. Thank you again for your business and for the opportunity to resolve this issue. Please keep me updated. God bless gamers!
Xan
Posted
Very happy with my order. Enjoying it a lot.
Response from GameGear.net· Aug 30, 2024
Xan, I'm glad I could assist you! Thank you so much for your business. I look forward to helping you with your retro gaming needs in the future! Best regards, Max
Tom Z.
Posted
Great product, fast shipping. Happy to have all of my favorite retro games in one collection!
Response from GameGear.net· Aug 12, 2024
Tom, I'm honored to be part of your retro gaming journey. I'm glad I could help! Thank you, and happy gaming!
Adam B.
Posted
Support was excellent. There was an issue with the first delivery and they refunded me and sent a replacement. Just awesome!
Response from GameGear.net· Jul 1, 2024
Adam, I’m relieved to hear that you finally received the item and can get your gaming started. Thank you so much for your business and patience. God bless gamers! Best regards, Max
Charles H.
Posted
Shipped out on the same day and the product is overwhelmingly interesting and fun. Helps me connect with old people.
Response from GameGear.net· Jul 1, 2024
Charles, You've made all my efforts meaningful! Thank you greatly for your support and the positive feedback! Blessings to all gamers!
Alun D.
Posted
My son accidentally reformatted the Batocera game SD card. Support went above and beyond to get me gaming again. The best support interaction I have ever experienced. These guys are awesome. Will be recommending them to everyone.
Response from GameGear.net· Jun 17, 2024
Alun, Thanks a lot for your feedback. We are delighted to be a part of this thrilling retrogaming adventure. God bless you and all gamers!
