Gadget CircuitReviews of gadgetcircuit.com

I ordered for my son's birthday - 4 days out - paid for overnight shipping. Two weeks later and three emails to the company the headphones finally showed up. Awful responses from the customer service people - blaming me for the issue! It was really straight forward, I ordered with enough time for the "processing time" of 1-2 days and then a day for the overnight shipping I paid for. In the end they credited me the shipping (duh!) and gave me a $5 off for next time. Really - next time - will never happen. The right thing would have been a discount off my order and a sincere apology!

Very easy smooth transaction very reputable company I would do business with them again anytime

I bought a Nikon lens from them. Their ad said nothing about it being grey market. Silly me for not checking; it was from India. I contacted them and told them I wanted to return it. Fine, they said, but we don't get mail; you'll have to send it via Fedex or UPS. OK, so I got the lens off to them and asked how soon I'd be refunded. 2-5 days they said. They have now had the lens in their possession for almost 10 days with no refund in sight. Email support from Todd was grudging and slow, with one question answered per day, and not every question I asked in an email being answered; I had to ask multiple times. Definitely steer well clear of this company, there so many better merchants out there! Update to this review: almost immediately after posting, I was contacted by Mike, who apologized for the poor service I'd had and offered to send me a 32 GB memory card to try to make things right. In addition, he personally contacted the billing dept to check into the status of the refund for me. It didn't seem like they listened to him particularly, because it still took 12 days to process the refund. However, there is at least one person in this establishment who's not asleep at the wheel and will reach out to help you if you aren't satisfied with your buying experience. I asked Mike to push to get grey market products labeled as such so the customer could make an informed buying decision before the sale, but it seems that's not his dept. Anyway, make of this what you will and consider your purchasing options carefully....

I recently placed an order through Gadget Circuit for a camera and chose standard overnight delivery, because I was leaving on vacation within a few days and had waited until the last minute to make this purchase decision. On the day following my online order, I discovered that a different and preferable model of the same brand camera was available. I contacted Gadget Circuit immediately via e-mail and phone. The good folks there were able to cancel my original order, place my revised order and still get my new camera to me before my vacation departure! I love my new camera and would not hesitate to do business again with this fine company and its friendly, capable employees!

Fast response, shipment and with great care of items! I would buy from again and recommend to everyone!

They hooked me with a great price, and promise of 2-3 day delivery. A week later, no communication about shipping, no responses to email inquiries, I wondered if I had been scammed. After numerous waits of 15 minutes on their 800 number, I finally just decided to wait it out. Eventually I got an email reply saying they were back ordered (said "In Stock!" when I ordered), and my order would be arriving 'soon'. I could go on, because there's more, but in the end I got the camera when I got back from the vacation that I ordered it for. Never again I'm afraid...

Great service, amazing prices!

My experience with Gadget Circuit is nothing but professional with that said there return policy & customer service is top notch. I've recently purchased a Cannon 6D also 600EX-RT best price & value. Well recommend best place to shop☺