Jim M.
Posted
Quality Even When Things Go SIdeways
The glasses, themselves, were great. Prescription was correct. Fit was as expected. What really shined was the customer service. The first pair I ordered were lost in transport. Fytoo was quick to respond and ship a new pair, which arrived just fine. A second order arrived on time but there was a frame issue that stopped me from wearing them. I posted about it on the web site, and Fytoo reached out to make it right, and informed me that I had purchased the 365 insurance. I had not remembered that. They could have let it go. They didn't. They contacted me and a replacement pair are on their way. I have always been leery of online glasses companies, but Fytoo has proven that I don't need to worry here. You'll get quality glasses, and even if something goes sideways, they jump to make it right.



