FUNNYFUZZYReviews of funnyfuzzy.com

Order #FF629312S, order confirmed on 26/06 and today (05/07) still no answers from either the Support team or the IG team regarding my order. IG automatic message says that a reply will be provided in less than 72 hours (what a joke). According to their confirmation email the order should have been shipped within 4 working days. I want a refund! Edit: I received a generic reply after posting my review (red flag!), still no real help or concrete information. I still want a full refund.

Hi quality. Dog loves the couch covers

Einfach nur Betrug. Ware wurde im Mai bestellt und bisher gab es weder eine Versandbenachrichtigung noch eine Lieferung der Ware. Nachdem ich den Fall bei Paypal gemeldet habe, wurde behauptet, dass die Ware losgeschickt wurde, aber ohne Trackingnummer oder ähnliches. Ich rechne tatsächlich nicht mehr mit einer Lieferung… Nachtrag: Nach dem Verfassen der Bewertung und erneuten Mailkontakt, habe ich mein Geld zurückerhalten.

A part un manque d'informations concernant la date de livraison, tout est très bien !

75,- Euro gestohlen! Die Ware ist bezahlt und nie angekommen. Das Geld bekommen wir nicht mehr von PayPal erstattet. Wir hatten den Fall gemeldet und FunnyFuzzy hat uns versichert die Ware nachzuliefern. Der Fall wurde dann geschlossen und wir haben die Ware bis heute (6 Monate später) nicht gekommen. Nachtrag zu Ihrer Antwort: Schauen Sie vielleicht mal auf Ihr Konto. Dann könnten Sie sehen, dass wir 73,20 Euro bezahlt haben. Sie haben uns dann 6 Monate später ganze 20 Cent zurück überwiesen!!!

I'm a recurrent customer from funny fuzzy since 2023 and never had an issue with the products or the service until now. My last purchase was made more than one month ago. When I asked about the delay, they offered a discount but no estimated date for the delivery. After I asked for a reimbursement, they ignored my emails. It is quite a shame that their service has gone so bad... I used to be a fan, but now I wouldn't recommend their store to anyone! UPDATE - July 6th Can you resend me the email from 06/07? Weird that other messages arrived normally in my Inbox... Just to make it clear for other potential customers, those were the interactions we had: June 1st - confirmation of the purchase June 12th - I asked you for an estimated date of delivery (you didn't answer) June 19th - I asked again for a delivery date June 19th - You answered saying that you were "looking into this" June 20th - You confirmed the delay, and offered 10% refund if I was willing to wait, but gave no estimated date June 20th - I asked for the estimated date, so I could decide if it was worth to wait (you didn't answer) June 24th - I asked for a total refund (you didn't answer) June 28th - I asked for a refund and registered my dissatisfaction (you didn't answer) July 5th - I submitted a negative review on Trustpilot July 6th - You sent an email saying you are "reviewing and monitoring my case", and here you said I missed some email from June 6th? I'm not at all satisfied with how you are conducting your customer experience. UPDATE - July 10th On July 7th I received an email confirming the refund, which arrived today (10th). I'm raising the score to 2 stars, because of the "positive" outcome, even though it took a lot of time and complaints to get here. 5 stars to Trustpilot, that motivates companies to engage with unsatisfied customers!

Scam. Despite several emails asking to cancel my order places 18 June. I have yet to receive a response for order FF9643AU. Avoid them!

Di 4 stelle perché hanno sbagliato la misura del tappetino refrigerante che avevo ordinato, ma il servizio clienti è stato ottimo e ho avuto il rimborso dopo soli due giorni dall’ordine