FullyReviews of fully.com

RUN RUN RUN FROM THIS SO CALLED COMPANY What I ordered was not what I received. I e mailed them and after waiting 3 days for a reply I realize now they have no intention of answering me or doing anything to make things right,even though they say they are a fair and honest family business(THAT IS A JOKE JUST LIKE THEY ARE) It appears to me that as soon as they get your hard earned money,you are forgotten in my opinion and from what I have read, this is common practice AND THAT MY FRIEND IS TOTAL BS!!!! They have both my phone number and e mail address and have done diddly squat. Do not order anything from this so called company because what they do, in my opinion, should be considered criminal. BUYER BEWARE BUYER BEWARE BUYER BEWARE!!!!! They finally got back to me,AND GET THIS THIS,THEY GIVE ME A LADIES NAME AND ADDRESS IN CHINA AND TELL ME TO SEND THE ITEM (THAT THEY GOT WRONG) BACK TO HER IN CHINA AT MY OWN EXPENSE!!! WHAT KIND OF A BS SCAM IS THIS COMPANY?STAY AWAY FROM FULLY NEEDED UNLESS YOU LIKE GETTING RIPPED OFF!!!!!!

I was really excited when I ordered the crank-shaft Jarvis desk, but have felt pretty underwhelmed since receiving the product over a month later. The desk was delivered in separate pieces - the legs, desk top, and optional desk drawer that I chose with the order. While I received the legs pretty quickly, the desk top and drawer took over a month to arrive. Turns out the labels were missing when Fedex received the packages, so the Fully support team had to place a new order. I'm giving this review 2 stars instead of 1 because the support team was responsive and easy to work with. As for the product itself, while it was relatively simple to assemble and works well enough (e.g. the crank shaft turns pretty smoothly), overall the product did not meet my expectations for the price. The desk top (I ordered the larger size) feels a bit unsturdy - especially at the front of the desk since the legs help support the sides, with beams extending across the back-end of the desk's underside. To add on top of all this, somehow I received a second desk top the next day, so now I have a large/heavy slab of wood sitting in my house. Given the shipping issues, I'm not looking forward to the process for returning this extra piece (and likely the rest of the desk). In short, the product and experience is not worth the price in my opinion - especially when you can get similar/cheaper standing desks from IKEA, which I thought were better quality after seeing them at the store. Wouldn't recommend this product.

The product itself felt good while assembling, but the desktop was damaged and I had to send it back. They told me they would send a new one with priority, however I did not receive any mail or message and their customer-service line is closed on a Wednesday, like how?

Got the desk after few weeks, assembled it, but it does not work: it does not go all the way up. Rang customer hotline and a very cheerful guy told that “it happens all the time” (??!!} and that “there could be so many things wrong”. He gave me an email to send me pics of the desk to. Two days and several follow up emails later, nobody has responded. Posting this here in the hope that someone will come back to me.

Terrible service and experience! I have not been disappointed like this for a while. I have received two different boxes of furniture on two different days. Other delayed deliveries have been in transit for ages. Customer Service has offered very little help and in fact encouraged me to keep checking on my delivery for them (so I paid my money and now I have been given a task to invest my precious time in checking my delivery that hardly ever changes). Two days ago I asked for all the deliveries to be cancelled and a full refund and heard nothing back yet. Terrible experience so far. Would not recommend to anyone.

Fully: do you actually care about your customers and the experience they have? It doesn’t matter how good your product is if your delivery partner is a rubbish as FedEx have been. They were supposed to deliver yesterday, I waited in all day and nothing. The same thing has happened today. This is simply unacceptable, you need to choose a reliable delivery service. Reading through the other reviews I’m really now seriously doubting that this order will even arrive at all. Please sort this out, it’s incredibly stressful!

I ordered two Fully Jarvis bamboo standing desks on 4 April 2022. I chose these desks because while they were more expensive than others, they looked like good quality, and the website said they would arrive faster than comparable ones on the market (i.e. shipping within 5 - 10 business days of ordering, delivery to the UK within 3 - 4 business days of that), and I needed the desks quickly. Only after ordering did I receive an email saying that nothing would be happening until 11 April 2022. Eventually, the desks were dispatched. They were not however sent as one or two packages, but instead as NINE separate items. Over the past three weeks, items have been randomly arriving at my home (Fedex does not contact you to say something is coming). Two items however had a notice on the tracking details “Clearance delay: Description provided is insufficient to classify commodity. Recommended action: Shipper or Importer must provide a more detailed description of goods." Fully had therefore not provided the correct paperwork. After many, many emails back and forward, Fully finally confirmed that they had now sent the correct paperwork. One of those two items has since been delivered. Three of the nine are however still outstanding over five weeks after ordering. As I have been able to get no response whatsoever from Fully, I reached out to Fedex directly who have said they have no idea when they will be delivered. To make matters much worse, I arrived home from work to a bill in the mail from Fedex for £97 of import duties. This is despite the Fully website saying “For individuals living on UK mainland, we will ship out your order with Incoterms 'Delivered Duty Paid' (DDP), which means that we take on all Customs fees.” Clearly, this bill should never have been issued and is not for the customer to pay. I have emailed Fully repeatedly asking for these issues to be sorted and have had no response whatsoever for five days now. I have recently moved house and have ordered many items of furniture online from different companies and all deliveries have been seamless other than this experience. Now, over five weeks later, I am still without the desks and stuck with a bill for almost £100. I urge people not to order from this company. If I had not already received some items, I would think it was a scam.

Fully doesn’t deliver!! This company is let down by its delivery service (at least in the UK). I’m sure that Fully products are as good as the many positive reviews say. Unfortunately, actually receiving the items you’ve ordered seems to be a big problem if you live in the United Kingdom. 22 days after ordering, a half of my shipment is stuck somewhere in the system and all Fully can tell me is that it will be resolved in between 1 and 3 business days. This is not very reassuring, since they told me exactly the same thing last week As Fully and the delivery company cannot commit to a delivery date, I have no option but to cancel my order and look for someone who can actually supply a desk. A very disappointing process.