FrigidaireReviews of frigidaire.com

I ordered a microwave with installation from Frigidaire, and instead of them some third company was delivering it, causing me a lot of problems, rescheduling last moment and etc etc. When I called to Frigidaire to ask them for help with THEIR RESPONSIBILITY of delivering and installing microwave, as I've paid THEM, they were extremely rude and basically told me there's nothing they can do and to politely F... off. Incredible. How you can trust big names in the market after such interactions!

We purchased a new Frigidaire refrigerator approximately 18 months ago. The first thing to go was the water dispenser. The rest began right after the 1 year warranty expired: a yet unidentified major leak from beneath it, issues with the ice maker, valves, tubing, on and on. After multiple attempts at repair, there are more "faulty, now redesigned" parts found. We're hundreds of dollars in on repairs; our hardwood floor has been ruined, to the tune of thousands. Frigidaire CS gives conflicting info, except the bottom line that we should have purchased an extended warranty. Ask to speak to a supervisor, escalate a report, even a mailing address to send a complaint in writing vs relay info verbally to multiple CS reps and depend on what their notes say: there supposedly is none. It's become a very expensive refrigerator-slash-giant paperweight. Our first and last Frigidaire appliance. Caveat Emptor.

Frigidaire customer service is the worst i have ever experienced I can not believe a company would send you a wrong replacement part then make you pay shipping charges both ways I want buy their products again

I’ve had my refrigerator for a few months , but I am upset because I can’t get the glass out of the crisper shelves and they should’ve made a way for it to come out because all the juice and meat juice gets stuck in between the glass and the plastic and you can’t get it out and you can see it. I called customer service (a good part of which is in the Philippines or India)and they don’t know anything about the refrigerators and they only read from the owners manuals and they don’t use logic when they talk to you. But I found out across the board that the people in customer service, the chat boxes, and every other way of contacting them requires that you give them permission to use your personal information such as name and address, you’re a cookie information and your IP address so that they can stalk you across the Internet and give you ads or have third parties give you ads and they can sell all of it to third parties, including your personal information such as your phone number. If you try to opt out of allowing them to have permission to sell your info to third parties, you are sent to a page that makes it impossible to opt out in any meaningful way. They belong to Electrolux, which is a vacuum cleaner company and that’s the kind of scamming that vacuum cleaner companies have been notorious for. I bet they make more money off of selling your information to third-parties than they do selling refrigerators. Most companies are scammers anymore, trying to make that one last dime off of you and take you for everything you’re worth, and Frigidaire is one of them. They are not concerned with cleanliness in their refrigerators and they’re probably scamming you by selling your information like many companies are doing.

I had trouble registering my newly purchased Frigidaire microwave, Model #FM0S1846BS, for warranty coverage. I purchased the microwave from a local appliance dealer - Coast Appliances in Surrey, BC, Canada. The store where I purchased the microwave said they were shutting down and that if a problem occurred with the appliance within 1 year, it would be covered by the Manufacturer’s Warranty, i.e., Frigidaire’s Appliance Warranty. All I had to do was register the microwave for warranty coverage with Frigidaire. I tried registering my microwave multiple times online through the Frigidaire website warranty portal, but each time, I received the message “Oops, there was a problem.” I called their Service Desk (Call Centre) and explained the problem I was having. I was told there was little that could be done on account a) the microwave was old (manufactured over 6 years ago) and b) that it could not be registered because it was a clearance item. (On a sticker within the microwave it had a manufacture date in 2026.) The call centre rep told me to email them through a specific email address, if I should require further assistance regarding this matter. I wrote my concern to the email address and received a bounce-back - there was no such email address in existence. I then decided to go back to the website portal one last time to see if I could register my microwave. Strangely enough, this time I received a message that the warranty registration process had gone through, i.e., it was now registered. Additionally, I was informed that I would be receiving an email confirmation of the appliance registration - none came. I texted the web portal again about warranty coverage and was then told that the warranty for the appliance was in place - this time I was given a Warranty #. When I asked for a confirmation email that the warranty was in place, I was told none could be provided. They said that they were taking steps to improve their online warranty service. What can I say about their warranty registration process - extremely poor. I give them an "F", a failing grade.

After contacting the company due to issues with the Gallery range, the only solution they can offer is to make an appointment - at your cost - for repairs. They are only concerned with the product up to the warranty date. After that, you are on your own. I have had my range repaired three times and it still doesn't work. When requesting a manager, I was told that they will tell me the same thing.

Microwave door panel stopped working after 1 1/2 years. Dishwasher is horrible never cleans dishes and dishes smell like sour milk after washing for 3:42 minutes because that’s how long it takes to wash and dry. Also bought a small refrigerator for apartment which stopped working after 13 months customer service would not do anything for us, had to buy a new one and it was not a Frigidaire. DO NOT WASTE YOUR MONEY!! I have been a homeowner for 35 years these are by far the worst products we have ever bought.

horrible experience. their customer service doesn't exist. i called and was told by the AI voice i was being transferred. The line was quiet except for someone coughing loudly into the phone. i kept asking if anyone was there only to be hung up on. When i called back, i actually got to a person. They had loud music or tv on in the background. I told them about what had just happened, they brushed it off. They were rude and inconsiderate of my issues. Once they had the information from me it went a little like "ok ill call you once i hear something back, bye" and that was it. very unprofessional and terrible service.