FreshpetReviews of freshpet.com

Response from Freshpet· Mar 28, 2025

Hi Penny, thank you for sharing your story with us. We are so happy our food has made such a difference in your sweet pup's life! We are so glad you all are part of the Freshpet family. 💚-Jillian

Response from Freshpet· Mar 25, 2025

Hi Raymond, knowing that our food has made such a positive impact for your pup just made our day! Thank you for sharing your feedback with us. -Jillian

Response from Freshpet· Mar 24, 2025

Hi Jacqueline, thank you for sharing your story with us. We are so happy our food has made such a difference in your sweet pup's life! We are so glad you all are part of the Freshpet family. 🐾 -Jillian

Response from Freshpet· Mar 24, 2025

Thank you for sharing your story with us. We are SO happy to hear that your sweet pups are thriving on Freshpet! 💚 -Jillian

Response from Freshpet· Mar 24, 2025

We absolutely love hearing wonderful stories from pet parents like you! It warms our hearts to know that your pups are thriving on our food. We truly want every dog and cat to live a long, happy, and healthy life, and your feedback made our day. Thank you for being a part of the Freshpet family. We wish you all the best. 💚-Jillian

Response from Freshpet· Mar 21, 2025

Hi Marlene, thank you for taking the time to share your feedback. We're really sorry to hear that you weren't able to use the contents of the hamper in time and that your pets didn’t enjoy the taste of Freshpet. We understand that every pet has their own preferences, and we want to make sure they get the best possible experience with our food. If you'd like to try something different, we encourage you to explore our other recipes on our website. We offer a wide variety of options that might be a better fit for your pups: https://www.freshpet.com/en-gb#/ We truly appreciate your feedback and are always here if you have any questions or need assistance. -Jillian

Response from Freshpet· Mar 21, 2025

Hi Corrina, thank you for choosing our recipes for your pets! We're thrilled to have you as part of the Freshpet family. We're so glad to hear you’re happy with the service, delivery, and selection. Have a pawsome day! 💚-Jillian

Response from Freshpet· Mar 20, 2025

Hi Jeff, we're sorry to hear that you were unable to use the contents of the hamper in time. At Freshpet, we guarantee 21 days of freshness on all of our recipes purchased through our website. To celebrate our sponsorship of the event, we offered the Crufts Show hamper at a 50% discount. Most pet parents typically use the contents within 2 weeks, so the 21-day freshness guarantee should be within that time frame. Once opened, our recipes should be used within 5-7 days. Since our recipes are gently cooked and contain fresh meat without preservatives, it’s important to keep them refrigerated and treat them like you would your own fresh meats. Also, while our recipes are made to be served fresh from the fridge, you can feel free to freeze any unused portions upon opening. Keep in mind texture and moisture levels may vary after freezing, but this will not change the nutritional value of the food. We hope this helps, and thank you for your feedback. -Jillian